• Long COVID podcast

    Dr Lisa Adams and Dr Sara MacDermott talk to GP and Professor of General Practice Research Carolyn Chew Graham about Long COVID.
  • Primary Care Knowledge Boost Podcast: An Introduction to GP and GP Nurse Fellowships

    In this podcast, Lisa and Sara speak with GP and GM training hub Clinical Lead Dr Gill Tonge about GP and GP Nurse Fellowships.
  • Primary Care Knowledge Boost Podcast: Headaches

    In the latest episode of the Primary Care Knowledge Boost Podcast Lisa and Sara speak to Consultant Neurologist, Dr Matt Jones about headaches.
  • Bursary scheme for Primary Care Managers Level 7 Diploma in Primary Care Development

    We are pleased to invite primary care managers working in General Practice or Primary Care Networks from across Greater Manchester to take up an exceptional opportunity of applying for a bursary towards achieving a Level 7 diploma in primary care development.
  • Personalised Care Institute

    The Personalised Care Institute is a virtual training hub for all health and care staff to access a wide-range of flexible and accredited elearning courses and gain the knowledge and confidence to provide Personalised Care to their patients.
  • Remote consultations handbook

    This guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to enable a productive and safe remote consultation via webcam or telephone.
  • Handbook for video consultations

    This guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to ensure a safe and effective consultation for clinicians working via a webcam.
  • COVID-19 Episode 10: Staff Risk Assessment in General Practice​

    In the latest episode of the Primary Care Knowledge Boost podcast GPs Sara and Lisa talk to Greater Manchester based GP Dr Jaweeda Idoo and Practice manager Gina Bird about their experiences of staff risk assessments in general practice at the moment.
  • The Primary Care Knowledge Boost Podcast – Fibromyalgia Part 2

    In this podcast, Lisa and Sara discuss the management of fibromyalgia in general practice with Professor Anthony Jones and Consultant Physiotherapist William Gregory.
  • Guide to setting up remote working and video consultations

    This guidance provides an overview of how to set up remote working and video consultations as part of a wider model of triage first and remote consultations in primary care.
  • COVID-19: Episode 9: Suspected Cancer During COVID-19

    In this podcast Lisa and Sara speak with Dr Sarah Taylor and Dr Viren Mehta about the challenges in general practice at the moment in assessing and investigating patients for suspected cancer symptoms.
  • Information about COVID-19 for primary care in Greater Manchester

    Greater Manchester Health and Social Care Partnership have published information about useful resources related to COVID-19 (Coronavirus) in primary care settings across Greater Manchester at https://gmprimarycare.org.uk/coronavirus.
  • COVID-19 Episode 7: Research into COVID-19 in Primary Care

    In this podcast, Lisa and Sara talk to doctors involved in primary care research to give an overview of what developments are happening in COVID-19 research in the community at the moment.
  • National Workforce Reporting System

    The National Workforce Reporting System is run by NHS Digital to collect and present Primary Care workforce based data. It consists of a data entry module and a reporting module.
  • Medical appraisal

    This online guidance produced by NHS England give an overview of the medical appraisal process and includes information and resources to help medical appraisers carry out their roles effectively and consistently.
  • The Primary Care Knowledge Boost Podcast: COVID-19 Episode 6: Shielding

    COVID-19 Episode 6: Shielding (supported by GP Excellence) There have been a lot of questions within primary care regarding shielding and vulnerable patients. Sara and Lisa speak to Dr Joanna Bircher and Dr Viren Mehta about the confusion and get their thoughts on the subject. In the episode we cover: ​Demystifying all of the terminology and putting it ... Read more
  • Greater Manchester Training Hub

    The Greater Manchester Training Hub is a collaboration of four local training hubs, providing support for general practice around workforce development and retention.
  • Covid-19 Time for Care support for general practice

    Practices and Primary Care Networks (PCNs) are rapidly changing how they work. Time for Care can help you implement changes smoothly, safely and sustainably – whatever stage you are at. Fully funded support to implement rapid changes in response to COVID-19 is available for practices and PCNs to access at no charge. Benefits for you ... Read more
  • First Contact Physiotherapist job description

    This job description published by the Chartered Society of Physiotherapy will be helpful for Practice Managers who are looking to recruit a First Contact Physiotherapist.
  • A guide for GPs considering employing a practice pharmacist

    This guide published by the Primary Care Pharmacists Association will be useufl for GPs and Practice Managers considering employing a practice pharmacist.
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 5

    COVID-19 Episode 5: End of Life Care (supported by GP Excellence) A current concern for primary care clinicians is how to manage end of life care in the context of the COVID-19 pandemic. Lisa and Sara are joined by Dr Liam Hosie, Dr Adam Firth and Dr Viren Mehta who have sifted through the key information ... Read more
  • Physician Associates: A working solution in primary care

    This booklet published by the Royal College of Physicians will support general practices to understand the role of Physician Associates, where they fit into general practice and their scope of practice.
  • Physician Associate person specification

    This person specification template published by the Royal College of Physicians will be helpful for any general practice that is considering recruiting a Physician Associate to work as part of their primary care team.
  • GP Supervisor and Physician Associate Guide

    This guide published by the Royal College of Physicians will be helpful for any general practice that has recently recruited or is considering recruiting a Physician Associate to work as part of their primary care team.
  • The Primary Care Knowledge Boost Podcast: COVID-19 

    COVID-19 Episode 3: Managing COVID-19 in General Practice (supported by GP Excellence) Lisa and Sara are joined by GPs Dr Viren Mehta and Dr Joanna Bircher who summarise new guidelines and evidence relevant in primary care this week. Covered this episode: Clinically recognised natural courses of COVID-19 infection Remotely assessing and risk stratifying COVID-19 patients Learning points ... Read more
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 3

    The Primary Care Knowledge Boost Podcast: COVID-19  COVID-19 Episode 3: Managing COVID-19 in General Practice (supported by GP Excellence) Lisa and Sara are joined by GPs Dr Viren Mehta and Dr Joanna Bircher who summarise new guidelines and evidence relevant in primary care this week. Covered this episode: Clinically recognised natural courses of COVID-19 infection Remotely assessing ... Read more
  • Physician Associate sample job description

    This Physician Associates job description published by the Royal College of Physicians will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Physician Associate job description

    This Physician Associates job description will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Who are Physician Associates?

    This leaflet published by the Royal College of Physicians explains the role of Physician Associates, how they work, where they fit into general practice and their scope of practice.
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 2

    In this, our second of the COVID-19 specific episodes, GPs Lisa and Sara are joined electronically by Dr Dan Bunstone (GP and Clinical Director of Warrington CCG and Chief Medical Officer at Push Doctor) and Dr Joanna Bircher (GP partner, clinical director for GP Excellence and Pandemic Lead for her PCN). We discuss: Advantages of ... Read more
  • The Primary Care Knowledge Boost Podcast: COVID-19

    Just released: COVID-19 Episode 1: Introductory tips for general practice In this first episode we talk to Dr Joanna Bircher (GP partner, clinical director for GPExcellence and Pandemic Lead for her PCN) and Dr Viren Mehta (GP partner, clinical director of his PCN and clinical director for Stockport CCG). ​We summarise some of the Standard Operating Procedure ... Read more
  • Practice Index eLearning HUB

    The Practice Index eLearning HUB provides access to free Leadership Training elearning courses for Practice Managers. All of the Practice Index elearning courses are RCGP certified and CPD verified.
  • Inspire attract and recruit: An interactive toolkit to support your workforce supply

    This interactive toolkit developed by NHS Employers is for HR professionals, recruitment teams and managers in the NHS to help you inspire, attract and recruit your future workforce.
  • GP Practice Managers Forum

    The GP Practice Managers Forum created by Practice Index provides a platform for practice managerial staff throughout the UK to share, network and discuss. Members must have a valid NHS email address and work at a GP practice in order to register.
  • Is your practice ready for improvement?

    My experience has shown me the two most important features in context are time and teamwork. Getting your whole team together to focus on an area of work, where everyone gets to input their thoughts can be very helpful.
  • Support to Achieve QI QoF Domain

    The Advancing Quality Alliance (AQuA) are offering general practice members tailored support to help practices to achieve the QI domain of the Quality and Outcomes Framework (QOF) in Prescribing Safety and End of Life Care.
  • PCN offers from partnership organisations

    This brochure outlines support from various partner organisations that is available to Primary Care Networks PCN across Greater Manchester.
  • Free 3 hour GP Complaints Handling workshop

    NHS England are providing a free 3 hour GP Complaints Handling workshop in Manchester on 12 March 2020 which aims to support general practices in preventing and managing complaints and improving the service provided to patients.
  • GP Excellence Newsletter – November 2019

    The November issue of the GP Excellence programme newsletter covers: Practice Managers’ Conference, Outstanding practices, the LGBT Foundation's Pride in Practice Awards, Courses and training opportunities, the Primary Care Awards 2019, the NNWLA Primary Care Development Fund and an update on Tier 2 Sponsorship.
  • Musculoskeletal First Contact Practitioners Services – Implementation Guide

    This guide published by Health Education England will help general practices considering recruiting a Musculoskeletal First Contact Practitioner as part of a multidisciplinary primary care team.
  • The paramedic specialist in primary and urgent care core capabilities framework

    This framework published by Skills for Health provides standards for paramedics working in the primary and urgent care sectors. It helps define the role of paramedics within general practice and includes job descriptions, supervisory models and education curricula.
  • Recruitment and development of paramedics in primary care

    This guide aims to support general practices to understand the role of paramedics and how they can become part of a multidisciplinary team with wider skill sets, enabling new and exciting models of care to develop.
  • Primary Care Networks – Next Steps for Practice Managers Conference

    NHS England and NHS Improvement are holding a series of dedicated regional events this autumn for Practice Managers.
  • Improvement Leaders in Primary Care programme

    AQuA's Improvement Leaders programme will support you to build upon your existing knowledge whilst learning new skills with our team of expert improvement advisors and leaders of improvement in primary care.
  • Be a Greater Manchester Nurse

    The Be a Greater Manchester Nurse campaign aims to recruit nurses in Greater Manchester, growing the profession and opening up opportunities for current, returning and future practitioners.
  • Quality improvement: prescribing and patient safety reports

    The RCGP and Clinical Practice Research Datalink (CPRD) have developed confidential bespoke practice and patient-level drug prescribing reports, available for free for GP practices contributing to CPRD.
  • GP Excellence Newsletter – August 2019

    The August issue of the GP Excellence programme newsletter covers: Time for Care, Outstanding practices, the new GPNEN website, Post CCT fellowships and how to apply, new quality improvement report on Sodium Valproate prescribing and an update on Tier 2 Sponsorship.
  • QOF Quality Improvement (QI) Modules – What’s it all about?

    The idea behind introducing ‘QI Modules’ rather than targets is that practices can be flexible and, mostly, work on a project that is specific to their patient needs, aiming towards an outcome that is valued by the patients and the practice, and using sound QI methods.
  • First contact practitioners in musculoskeletal services

    This video published by Health Education England demonstrates the efficacy of first contact practitioners in musculoskeletal services both in quality of outcomes as well as efficiency.
  • Reducing the number of incoming telephone calls

    Lockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project on reducing the number of incoming phone calls to their practice.
  • GP Assistants

    The GP Assistant (GPA) is a new role being created in order to relieve some of the pressure on GPs. Former RCGP Chair Dr Maureen Baker says the assistants would be ‘a cross between a healthcare assistant and a doctor’s PA’ which could provide a ‘short term injection of support’ for general practice.
  • Recruitment and Retention – Tier 2 Visa Sponsorship

    Has your practice considered becoming a Tier 2 sponsorship license holder? This licence will allow you to employ non-EEA workers, which can help support clinical recruitment and retention.
  • GP Excellence Newsletter May 2019

    The GP Excellence Newsletter offers the latest news and information from the GP Excellence team. The May edition features the Pride in Practice scheme, GM COPD Virtual Learning Hub, improving the prescribing of opioid based analgesia at Springfield Medical Centre and an article on the the benefits of the CPRD research initiative.
  • High dose opioids per 1000 patients – Springfield House Medical Practice

      As a practice of 10,000 patients, Springfield Medical Centre identified all patients who were prescribed opiate based analgesia at daily doses greater than 120mg. In total, 35 patients were identified and they spent the last 12 months reducing these doses down to below 120mg. So far, 29 of the patients have reduced below 120mg ... Read more
  • Reducing routine GP appointment waiting times at Pickering Medical Practice, North Yorkshire

    A North Yorkshire GP practice has managed a reduction of 47% in waiting times (from 19 days to 10 days) for routine GP appointments. The work undertaken also saw improvements in other areas, including a 15% reduction in stress levels for staff and a 12% increase in telephone consultations.
  • Greater Manchester General Practice Nursing Resource Pack

    The GM General Practice Nurse Collaborative (GPN) has developed this resource pack in order that practices have access to information about nurse competencies, job descriptions and career pathways including levels of pay, terms and conditions for Nurses working in general practice.
  • HEE Star

    The HEE Star is a tool developed by Health Education England to bring structure and coherence to conversations about workforce challenges and to support workforce transformation.
  • COPD – Greater Manchester COPD Programme

    Health Innovation Manchester is bringing together resources from the NHS, social care and pharmaceutical industry to ensure that every person with Chronic Obstructive Pulmonary Disease (COPD) has access to equitable, high quality care. This clinician-led learning tool aims to support local GP practices in the care of patients with COPD.2 comments
  • CPRD/RCGP QI Patient Safety Reports

    On 2017 I signed our practice, Lockside Medical Centre to CPRD, a research initiative, funded by MHRA/NIHR, that routinely collects anonymised patient data from practices to support innovative public health research. Though my motives were initially altruistic, signing up turned out to bring other benefits.
  • The NHS App

    The NHS App enables people to check their symptoms using the health A-Z on the NHS website and to find out what to do when they need help urgently using NHS 111 online. The NHS app will be available to all patients across Greater Manchester in the coming weeks.
  • GP Excellence Newsletter – March 2019

    The March 2019 edition of the GP Excellence Newsletter includes coverage from the GM Practice Managers' Conference 2019, details about FairChain SMS, the rollout of the NHS App, Leadership and Development Opportunities and the GMMSc in Integrated Community Healthcare and Leadership.
  • Leadership Development Opportunities for primary care in Greater Manchester

    The North West Leaderships Academy have developed a wide menu of leadership development opportunities for primary care colleagues across Greater Manchester.
  • Chain SMS

    Does your practice use Chain SMS? Chain SMS is available from AccuRX ad can be used by practices to send text messages to patients for a range of purposes including recall, care plans, patient information and delivering test results.  Using Chain SMS benefits both practice and patient including time and cost saving, improved access and ... Read more
  • GP Excellence Newsletter – January 2019

    The January 2019 issue of the GP Excellence Newsletter includes reflections on the recent Practice Managers Conference, an article on re-thinking Patient Safety and a case study on Cornbrook Medical Practice.
  • Cornbrook Medical Practice Case Study: Networking with Local VCSO Partners

    Cornbrook Medical Practice (Cornbrook) is a multi-site GP Practice comprising of 13,000 patients, one of the largest in Manchester. The two sites are located in the heart of Hulme and Manchester City Centre.
  • NICE Chronic Heart Failure Guidelines in Adults 2018

    This guideline covers diagnosing and managing chronic heart failure in people aged 18 and over in primary care and the community. It aims to improve diagnosis and treatment to increase the length and quality of life for people with heart failure.
  • Leading Integrated Teams Programme – applications open for latest cohort

    Are you a team leader looking to develop your leadership skills and knowledge of integrated health and care? The Advancing Quality Alliance (AQuA) are now welcoming applications for the latest cohort of our Leading Integrated Teams programme, in collaboration with Affina OD.
  • Greater Manchester GP Excellence Practice Managers’ Conference

    The Greater Manchester GP Excellence Practice Manager Conference brings together a variety of inspiring leadership and motivational speakers and providing expertise to support and address the challenges practice managers are currently facing. It takes place from 9:30-16:30 on 6th February 2019 at the Mercure Manchester Piccadilly Hotel.
  • Urban Village Medical Practice Homeless Healthcare Service (incorporating the mpath service)

    Urban Village Medical Practice is a GP practice based at Ancoats Primary Care Centre on the outskirts of Manchester city centre.  As well as providing primary healthcare to over 10,000 registered general patients the team at the practice have also been providing healthcare to homeless people in Manchester since 1991.
  • GP Excellence Programme’s Newsletter November 2018

    Our latest newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence Programme
  • The General Practice podcasts

    The General Practice podcasts published by Ockham Healthcare cover a wide range of issues faced by general practitioners and colleuegs in local primary care teams.
  • Primary care development

    This briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate.
  • Time for Care learning in action programme

    The Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.
  • Productive General Practice Quick Start

    Productive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions the support package provided by NHS England’s Sustainable Improvement team aims to help practices release time for care and build improvement capability.
  • General Practice Improvement Leaders Programme

    The General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View. The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.
  • GP Excellence Newsletter – September 2018

    The September 2018 issue of the newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence programme. It includes information about the learning and support available for your practice along with a feature on social prescribing work at the Alvanley Family Practice in Stockport and a look at the content for quality improvement work.
  • Flu vaccinations 2018: guidance and planning clinics

    With appropriate planning, all patients should be able to be offered protection before the flu season starts. The latest clinical recommendations and programme delivery guidance published by NHS England can help you and your team implement the changes.
  • Improving Processes in Salford GP Practices

    Practices Improving Processes in Salford, otherwise known as PIPS, was a Breakthrough Series (BTS) Collaborative designed to improve efficiency in eight Salford GP practices with a view to share learning across Salford by using Quality Improvement (QI) methodologies.
  • Reducing harm to patients taking high risk drugs in Salford

    Practices Improving the Safety of Medicines in Salford, otherwise known as PrISMS, was a Breakthrough Series Collaborative designed to improve medication safety in 8 Salford GP practices with a view to scale up across all GP practices in Salford.
  • What is the sitemap?

    The sitemap page contains links to all of the content on the GP Excellence website for Greater Manchester in one place. This article will help you to get the most out of the sitemap.
  • Top tips for using this website

    This article provides top tips for using this website and offers a brief introduction to the resources, case studies and discussions that it contains.
  • How do I start a discussion?

    This article provides a step by step guide to adding, editing and publishing a discussion on the website.
  • How do I publish a resource?

    This article provides a step by step guide to adding, editing and publishing a resource on the website.
  • This is Manchester, we do things differently here

    "This is Manchester, we do things differently here”, how often in recent months has that quote by Tony Wilson been referenced? But when it comes to supporting General Practice in Greater Manchester it definitely applies.
  • How do I add content to my favourites?

    This article explains how to add content to my favourites, the collection of resources, case studies, members, organisations and discussions that appear on the my favourites page.
  • Social prescribing – The Alvanley Way

    Social prescribing and having conversations with patients about what matters to them has enabled the practice to reduce its GP workload from 15 to 12 patients per session as well as benefiting the local community and staff morale.
  • How do I edit my organisation profile?

    To edit your organisation profile from the top menu select My organisation > Edit my organisation. This article explains the main parts of the organisation profile editing screen and will help you to get your organisation profile published on the website.
  • How do I edit my profile?

    To edit your membership profile from the top menu select My profile > Edit my profile. This article explains the main parts of the membership profile editing screen and will help you to get your membership profile published on the website.
  • Diploma in Advanced Primary Care Management

    This is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations.
  • How do I publish a case study?

    This article provides a step by step guide to adding, editing and publishing a case study on the website.
  • e-Learning for Healthcare

    e-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.
  • NHS Jobs

    NHS Jobs is a dedicated online recruitment service for the NHS. Every NHS organisation within England and Wales advertises their job opportunities with NHS Jobs.
  • Life QI

    The Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.
  • Healthcare hackathons

    This resource explains how the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, can help local healthcare organisations to run their own hackathons, gathering people from different backgrounds to form teams, collaborate within a limited time frame, and focus on a specific problem or idea in healthcare to come up with innovative ideas and solutions.
  • Spreading the adoption of innovation into practice

    In this video published by The King's Fund Liz Mear, Chief Executive of the Innovation Agency, shares her experiences of working with within Academic Health Sceence Networks (AHSNs) to spread the adoption of innovation into practice across the NHS.
  • A guide for general practice employing a paramedic

    This guide published by NHS Fareham and Gosport CCG aims to support general practices to understand the role of paramedics, how they work, where they fit into general practice and their scope of practice.
  • First Contact Physiotherapy posts in General Practice

    This practical guidance will support general practices looking to recruit physiotherapists to work in a multidisciplinary primary care team as the first point of contact for their Musculoskeletal (MSK) patients.
  • Embedding a culture of quality improvement

    This report published by the King’s Fund explores the factors that have helped organisations to launch a quality improvement strategy, and the key enablers for sustaining a focus on continuous quality improvement.
  • Making the case for quality improvement: lessons for NHS boards and leaders

    This briefing paper co-authored by The King's Fund and The Health Foundation outlines 10 lessons for NHS leaders that provide a starting point for leaders seeking to embed quality improvement in their work.
  • Think physio for primary care

    This briefing paper published by the Chartered Society of Physiotherapy can help general practices understand the benefits of employing physiotherapists to work in primary care to care for patients with Musculoskeletal (MSK) issues.
  • What is the quality improvement section of this website?

    The quality improvement section of this website contains the quality improvement wheel for primary care which illustrates the main stages in the design, delivery and evaluation of an improvement project. This article explains more about each of the stages.
  • What is the media library?

    This article introduces the media library, which allows you to edit, view, and delete media previously uploaded to the website. The media library includes images, documents and videos.
  • Motivating others to take part in Quality Improvement

    This webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.
  • QI Ready eLearning modules

    The RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Effect of quality improvement programme on leadership, innovation and use of quality improvement methods in general practice

    This study aimed to investigate the effect of quality improvement training on leadership behaviour, culture of innovation and adoption of QI methods in general practice.
  • Multi practice quality improvement project plan

    This Excel spreadsheet tool will help you to plan and monitor the progress of your quality improvement project across several practices.
  • NHS Leadership Academy

    The NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.
  • QI Ready self-accreditation

    QI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • Developing People – Improving Care

    This national framework sets out a shared vision for team leaders at every level of the NHS to develop improvement and leadership capabilities among their staff and themselves.
  • Does quality improvement improve quality?

    This article considers these challenges and proposes four key ways in which QI might itself be improved.
  • Patients as partners: Building collaborative relationships among professionals, patients, carers and communities

    This guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.
  • New care models and staff engagement: All aboard

    This briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models.
  • Healthcare Leadership Model

    The Healthcare Leadership Model developed by the NHS Leadership Academy describes the things you can see leaders doing at work and demonstrates how you can develop as a leader, even if you’re not in a formal leadership role.
  • Developing a patient and public involvement panel for quality improvement

    A newly updated step-by-step guide to developing an effective patient led panel.
  • A guide to patient and public involvement in quality improvement

    This is a comprehensive updated guide to the benefits of patient and public involvement (PPI) in quality improvement projects and how to implement effectively.
  • Quality improvement – Training for better outcomes

    The Academy of Medical Royal Colleges has drawn together a wide range of stakeholders, to align efforts to implement quality improvement training as a core competence in practice.
  • Making time in general practice

    This briefing paper provides recommendations for reducing workload pressures on general practice including more coordinated working between GPs and hospitals, wider use of other primary care staff, better use of technology to streamline administrative burdens, and wider system changes.
  • Haxby Group Practice: adding a pharmacist to the team

    In this article published in Guidelines in Practice, Dr Michael Holmes and Sarah Woffinden respond to questions on the addition of a pharmacist to the practice team, and discuss the positive impact it has had on both patients and staff alike.
  • A guide to good quality coding and safety netting for cancer diagnosis

    This guide to quality coding and safety netting for cancer diagnosis aims to enhance patient safety by having the most up-to-date and connected information about your patient at your fingertips, regardless of how long you have known the patient.
  • Transforming General Practice: what are the levers for change?

    This briefing and accompanying literature review extrapolates learning from current and past use of incentives to encourage change in General Practice.
  • Guide to quality improvement methods

    The guide brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples.
  • Effective networks for improvement

    This learning report published by the Health Foundation will help those who want to use networks as a mechanism for change, and guide improvement leaders to ensure their networks are designed and run in line with what works best.
  • General practice plays a role in driving quality and improving health services

    An article by Sir Sam Everington for the Guardian urging providers and commissioners to work together to co-produce contracts that deliver the right outcomes for patients.
  • High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs

    This white paper published by the Institute for Healthcare Improvement presents three interdependent dimensions of leadership that together define high-impact leadership in health care
  • Towards a new model of leadership

    This briefing paper published by the NHS Leadership Academy reviews the body of evidence which could contribute to a new Leadership Model for the NHS fit for current and future purpose.
  • How to change practice: understand, identify and overcome barriers to change

    This guide published by the National Institute for Health and Care Excellence provides practical suggestions based on evidence and experience to help managers and clinicians influence changes in practice.
  • The future of leadership and management in the NHS: No more heroes

    This report published by the King's Fund explores leadership and management in the NHS and in particular the model of the ‘hero’ chief executive, prevalent in public service over recent years.
  • The role of leaders in high performing health systems

    This briefing paper published by the King’s Fund paper explores the role that leaders have played in high performing health systems across the globe. Although not primary care-specific, it offers an interesting insight in the role of leaders and a good reference list for further reading.
  • Improving access, responding to patients: A ‘how-to’ guide for GP practices

    This guide is a celebration of some of this good practice, sharing the successes and signposting real examples of things that have proven to work, things that make a real difference for patients and the working lives of our staff.
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