Practice Manager

There are 71 resources for Practice Managers on the website. This page displays the first 10 resources. To display more please click the "Show all" button at the bottom of the page. Show search form

Have you come across any helpful resources when carrying out Quality Improvement work in your practice? Follow this link to add new resource and share it with others on the website. This FAQ on how to publish a resource provides some useful tips to help you get started.
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 2In this, our second of the COVID-19 specific episodes, GPs Lisa and Sara are joined electronically by Dr Dan Bunstone (GP and Clinical Director of Warrington CCG and Chief Medical Officer at Push Doctor) and Dr Joanna Bircher (GP partner, clinical director for GP Excellence ...
  • The Primary Care Knowledge Boost Podcast: COVID-19Just released: COVID-19 Episode 1: Introductory tips for general practice In this first episode we talk to Dr Joanna Bircher (GP partner, clinical director for GPExcellence and Pandemic Lead for her PCN) and Dr Viren Mehta (GP partner, clinical director of his PCN and clinical director ...
  • Practice Index eLearning HUBThe Practice Index eLearning HUB provides access to free Leadership Training elearning courses for Practice Managers. All of the Practice Index elearning courses are RCGP certified and CPD verified.
  • GP Practice Managers ForumThe GP Practice Managers Forum created by Practice Index provides a platform for practice managerial staff throughout the UK to share, network and discuss. Members must have a valid NHS email address and work at a GP practice in order to register.
  • Support to Achieve QI QoF DomainThe Advancing Quality Alliance (AQuA) are offering general practice members tailored support to help practices to achieve the QI domain of the Quality and Outcomes Framework (QOF) in Prescribing Safety and End of Life Care.
  • PCN offers from partnership organisationsThis brochure outlines support from various partner organisations that is available to Primary Care Networks PCN across Greater Manchester.
  • Free 3 hour GP Complaints Handling workshopNHS England are providing a free 3 hour GP Complaints Handling workshop in Manchester on 12 March 2020 which aims to support general practices in preventing and managing complaints and improving the service provided to patients.
  • GP Excellence Newsletter – November 2019The November issue of the GP Excellence programme newsletter covers: Practice Managers’ Conference, Outstanding practices, the LGBT Foundation's Pride in Practice Awards, Courses and training opportunities, the Primary Care Awards 2019, the NNWLA Primary Care Development Fund and an update on Tier 2 Sponsorship.
  • Primary Care Networks – Next Steps for Practice Managers ConferenceNHS England and NHS Improvement are holding a series of dedicated regional events this autumn for Practice Managers.
  • Improvement Leaders in Primary Care programmeAQuA's Improvement Leaders programme will support you to build upon your existing knowledge whilst learning new skills with our team of expert improvement advisors and leaders of improvement in primary care.
  • Be a Greater Manchester NurseThe Be a Greater Manchester Nurse campaign aims to recruit nurses in Greater Manchester, growing the profession and opening up opportunities for current, returning and future practitioners.
  • Quality improvement: prescribing and patient safety reportsThe RCGP and Clinical Practice Research Datalink (CPRD) have developed confidential bespoke practice and patient-level drug prescribing reports, available for free for GP practices contributing to CPRD.
  • GP Excellence Newsletter – August 2019The August issue of the GP Excellence programme newsletter covers: Time for Care, Outstanding practices, the new GPNEN website, Post CCT fellowships and how to apply, new quality improvement report on Sodium Valproate prescribing and an update on Tier 2 Sponsorship.
  • QOF Quality Improvement (QI) Modules – What’s it all about?The idea behind introducing ‘QI Modules’ rather than targets is that practices can be flexible and, mostly, work on a project that is specific to their patient needs, aiming towards an outcome that is valued by the patients and the practice, and using sound QI methods.
  • GP AssistantsThe GP Assistant (GPA) is a new role being created in order to relieve some of the pressure on GPs. Former RCGP Chair Dr Maureen Baker says the assistants would be ‘a cross between a healthcare assistant and a doctor’s PA’ which could provide a ‘short term injection of support’ for general practice.
  • Recruitment and Retention – Tier 2 Visa SponsorshipHas your practice considered becoming a Tier 2 sponsorship license holder? This licence will allow you to employ non-EEA workers, which can help support clinical recruitment and retention.
  • GP Excellence Newsletter May 2019The GP Excellence Newsletter offers the latest news and information from the GP Excellence team. The May edition features the Pride in Practice scheme, GM COPD Virtual Learning Hub, improving the prescribing of opioid based analgesia at Springfield Medical Centre and an article on the the benefits of the CPRD research initiative.
  • High dose opioids per 1000 patients – Springfield House Medical Practice  As a practice of 10,000 patients, Springfield Medical Centre identified all patients who were prescribed opiate based analgesia at daily doses greater than 120mg. In total, 35 patients were identified and they spent the last 12 months reducing these doses down to below 120mg. ...
  • Greater Manchester General Practice Nursing Resource PackThe GM General Practice Nurse Collaborative (GPN) has developed this resource pack in order that practices have access to information about nurse competencies, job descriptions and career pathways including levels of pay, terms and conditions for Nurses working in general practice.
  • COPD – Greater Manchester COPD ProgrammeHealth Innovation Manchester is bringing together resources from the NHS, social care and pharmaceutical industry to ensure that every person with Chronic Obstructive Pulmonary Disease (COPD) has access to equitable, high quality care. This clinician-led learning tool aims to support local GP practices in the care of patients with COPD.2 comments
  • The NHS AppThe NHS App enables people to check their symptoms using the health A-Z on the NHS website and to find out what to do when they need help urgently using NHS 111 online. The NHS app will be available to all patients across Greater Manchester in the coming weeks.
  • GP Excellence Newsletter – March 2019The March 2019 edition of the GP Excellence Newsletter includes coverage from the GM Practice Managers' Conference 2019, details about FairChain SMS, the rollout of the NHS App, Leadership and Development Opportunities and the GMMSc in Integrated Community Healthcare and Leadership.
  • Leadership Development Opportunities for primary care in Greater ManchesterThe North West Leaderships Academy have developed a wide menu of leadership development opportunities for primary care colleagues across Greater Manchester.
  • Chain SMSDoes your practice use Chain SMS? Chain SMS is available from AccuRX ad can be used by practices to send text messages to patients for a range of purposes including recall, care plans, patient information and delivering test results.  Using Chain SMS benefits both practice ...
  • GP Excellence Newsletter – January 2019The January 2019 issue of the GP Excellence Newsletter includes reflections on the recent Practice Managers Conference, an article on re-thinking Patient Safety and a case study on Cornbrook Medical Practice.
  • NICE Chronic Heart Failure Guidelines in Adults 2018This guideline covers diagnosing and managing chronic heart failure in people aged 18 and over in primary care and the community. It aims to improve diagnosis and treatment to increase the length and quality of life for people with heart failure.
  • Leading Integrated Teams Programme – applications open for latest cohortAre you a team leader looking to develop your leadership skills and knowledge of integrated health and care? The Advancing Quality Alliance (AQuA) are now welcoming applications for the latest cohort of our Leading Integrated Teams programme, in collaboration with Affina OD.
  • Greater Manchester GP Excellence Practice Managers’ ConferenceThe Greater Manchester GP Excellence Practice Manager Conference brings together a variety of inspiring leadership and motivational speakers and providing expertise to support and address the challenges practice managers are currently facing. It takes place from 9:30-16:30 on 6th February 2019 at the Mercure Manchester Piccadilly Hotel.
  • GP Excellence Programme’s Newsletter November 2018Our latest newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence Programme
  • The General Practice podcastsThe General Practice podcasts published by Ockham Healthcare cover a wide range of issues faced by general practitioners and colleuegs in local primary care teams.
  • Primary care developmentThis briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate.
  • Time for Care learning in action programmeThe Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.
  • Productive General Practice Quick StartProductive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions the support package provided by NHS England’s Sustainable Improvement team aims to help practices release time for care and build improvement capability.
  • General Practice Improvement Leaders ProgrammeThe General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View. The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.
  • GP Excellence Newsletter – September 2018The September 2018 issue of the newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence programme. It includes information about the learning and support available for your practice along with a feature on social prescribing work at the Alvanley Family Practice in Stockport and a look at the content for quality improvement work.
  • Flu vaccinations 2018: guidance and planning clinicsWith appropriate planning, all patients should be able to be offered protection before the flu season starts. The latest clinical recommendations and programme delivery guidance published by NHS England can help you and your team implement the changes.
  • Diploma in Advanced Primary Care ManagementThis is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations.
  • e-Learning for Healthcaree-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.
  • NHS JobsNHS Jobs is a dedicated online recruitment service for the NHS. Every NHS organisation within England and Wales advertises their job opportunities with NHS Jobs.
  • Life QIThe Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.
  • Healthcare hackathonsThis resource explains how the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, can help local healthcare organisations to run their own hackathons, gathering people from different backgrounds to form teams, collaborate within a limited time frame, and focus on a specific problem or idea in healthcare to come up with innovative ideas and solutions.
  • Spreading the adoption of innovation into practiceIn this video published by The King's Fund Liz Mear, Chief Executive of the Innovation Agency, shares her experiences of working with within Academic Health Sceence Networks (AHSNs) to spread the adoption of innovation into practice across the NHS.
  • Embedding a culture of quality improvementThis report published by the King’s Fund explores the factors that have helped organisations to launch a quality improvement strategy, and the key enablers for sustaining a focus on continuous quality improvement.
  • Making the case for quality improvement: lessons for NHS boards and leadersThis briefing paper co-authored by The King's Fund and The Health Foundation outlines 10 lessons for NHS leaders that provide a starting point for leaders seeking to embed quality improvement in their work.
  • Motivating others to take part in Quality ImprovementThis webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.
  • QI Ready eLearning modulesThe RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Effect of quality improvement programme on leadership, innovation and use of quality improvement methods in general practiceThis study aimed to investigate the effect of quality improvement training on leadership behaviour, culture of innovation and adoption of QI methods in general practice.
  • Multi practice quality improvement project planThis Excel spreadsheet tool will help you to plan and monitor the progress of your quality improvement project across several practices.
  • NHS Leadership AcademyThe NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.
  • QI Ready self-accreditationQI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • Developing People – Improving CareThis national framework sets out a shared vision for team leaders at every level of the NHS to develop improvement and leadership capabilities among their staff and themselves.
  • Does quality improvement improve quality?This article considers these challenges and proposes four key ways in which QI might itself be improved.
  • Patients as partners: Building collaborative relationships among professionals, patients, carers and communitiesThis guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.
  • New care models and staff engagement: All aboardThis briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models.
  • Healthcare Leadership ModelThe Healthcare Leadership Model developed by the NHS Leadership Academy describes the things you can see leaders doing at work and demonstrates how you can develop as a leader, even if you’re not in a formal leadership role.
  • Developing a patient and public involvement panel for quality improvementA newly updated step-by-step guide to developing an effective patient led panel.
  • A guide to patient and public involvement in quality improvementThis is a comprehensive updated guide to the benefits of patient and public involvement (PPI) in quality improvement projects and how to implement effectively.
  • Quality improvement – Training for better outcomesThe Academy of Medical Royal Colleges has drawn together a wide range of stakeholders, to align efforts to implement quality improvement training as a core competence in practice.
  • Making time in general practiceThis briefing paper provides recommendations for reducing workload pressures on general practice including more coordinated working between GPs and hospitals, wider use of other primary care staff, better use of technology to streamline administrative burdens, and wider system changes.
  • Haxby Group Practice: adding a pharmacist to the teamIn this article published in Guidelines in Practice, Dr Michael Holmes and Sarah Woffinden respond to questions on the addition of a pharmacist to the practice team, and discuss the positive impact it has had on both patients and staff alike.
  • A guide to good quality coding and safety netting for cancer diagnosisThis guide to quality coding and safety netting for cancer diagnosis aims to enhance patient safety by having the most up-to-date and connected information about your patient at your fingertips, regardless of how long you have known the patient.
  • Transforming General Practice: what are the levers for change?This briefing and accompanying literature review extrapolates learning from current and past use of incentives to encourage change in General Practice.
  • Guide to quality improvement methodsThe guide brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples.
  • Effective networks for improvementThis learning report published by the Health Foundation will help those who want to use networks as a mechanism for change, and guide improvement leaders to ensure their networks are designed and run in line with what works best.
  • General practice plays a role in driving quality and improving health servicesAn article by Sir Sam Everington for the Guardian urging providers and commissioners to work together to co-produce contracts that deliver the right outcomes for patients.
  • High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce CostsThis white paper published by the Institute for Healthcare Improvement presents three interdependent dimensions of leadership that together define high-impact leadership in health care
  • Towards a new model of leadershipThis briefing paper published by the NHS Leadership Academy reviews the body of evidence which could contribute to a new Leadership Model for the NHS fit for current and future purpose.
  • How to change practice: understand, identify and overcome barriers to changeThis guide published by the National Institute for Health and Care Excellence provides practical suggestions based on evidence and experience to help managers and clinicians influence changes in practice.
  • The future of leadership and management in the NHS: No more heroesThis report published by the King's Fund explores leadership and management in the NHS and in particular the model of the ‘hero’ chief executive, prevalent in public service over recent years.
  • The role of leaders in high performing health systemsThis briefing paper published by the King’s Fund paper explores the role that leaders have played in high performing health systems across the globe. Although not primary care-specific, it offers an interesting insight in the role of leaders and a good reference list for further reading.
  • Improving access, responding to patients: A ‘how-to’ guide for GP practicesThis guide is a celebration of some of this good practice, sharing the successes and signposting real examples of things that have proven to work, things that make a real difference for patients and the working lives of our staff.
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