Person-centred diabetes care programme

This exciting, flexible learning opportunity to develop your skills in personalised care especially when caring for patients with diabetes.

With CPD accreditation this programme will be a mix of e-learning, live webinars and interactive face to face workshops, delivered by experienced trainers and primary care professionals. The core modules featured below, cover a number of transferrable skills in personalised care approaches.

The GP Excellence Team in partnership with the Personalised Care Institute are delighted to offer this opportunity to all Greater Manchester Practice Nurses and Healthcare Assistants who deliver diabetes care to encourage greater uptake of Structured Diabetes Education.

Elearning modules will be available from July onwards, webinars and face to face content from September 2022. Dates to be confirmed soon.

The blended learning programme will cover 4 core subject areas:

  • Shared decision making
  • Motivational interviewing
  • Creating a high-quality person-centred support plan
  • SNOMED training

Read more information about the learning modules

For enquiries, please email:

Register your interest at

Diabetes image by Steve Buissinne from Pixabay

You will be sent information and joining instructions following registration.

To qualify for access to this programme, you will need to be a Practice Nurse of Health Care Support Worker working in Greater Manchester.

Personalised Care Institute (PCI)
Greater Manchester and Eastern Cheshire Strategic Clinical Networks
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Learning modules

Shared decision making

Delivered by Dr Sam Finnikin: Sutton Coldfield GP, NHSEI clinical specialist advisor for personalised care and cardiovascular disease, international speaker on shared decision making

Learning outcomes

  • understand why shared decision making is important
  • understand the process of shared decision making
  • consider how preferences and values differ
  • incorporate risk communication skills into consultations
  • recognise the importance of bias and heuristics in decision making
  • recognise the barriers to shared decision making
  • have a framework to incorporate shared decision making into their practice

Motivational interviewing

Delivered by Et Al Training: interactive sessions where you influence the content

Learning outcomes

  • learn a new, guiding/reflective style of engaging with people
  • enable patients to use their own motivations for change
  • be more effective in helping people make independent decisions about themselves
  • help avoid burnout

Creating a high-quality person-centred support plan

Delivered by Lindsey Oliver

Lindsey Oliver, Former Consultant Dietitian and National Director of Year of Care Partnerships has extensive experience in developing quality assured training and education programmes. Lindsey has also been involved in the development of self-care programmes both at a local and national level, including the development, research and roll out of both the DAFNE and DESMOND diabetes programmes. In addition, she has a major interest in communications skills and patient centred care, including the development of innovative approaches to patient care.

Learning outcomes

  • a tested clinical method which can be integrated into practice
  • demonstration of the core communication skills using exemplar materials
  • practice and reflection of communication skills 
  • developing personal and team action plans to deliver in practice
  • high-quality resources and tools to aid implementation

SNOMED training

Delivered by Joanna Bircher and Ricky Staniland

Joanna Bircher, Greater Manchester GP, Clinical Director at GP Excellence, Clinical lead for QI at T&G CCG, Generation Q Fellow of the Health Foundation, board member of Aqua and RCGP QI Clinical Champion.

Ricky Staniland, Physician Associate, Diabetes Lead within Salford Primary Care Together and Medical Educator teaching diabetes for the GM Training Hub.

This session will also be an opportunity to ‘wrap up’ and reflect on the learning of the programme overall.

Learning outcomes

  • understand the importance of capturing data about our patients with diabetes
  • understand how to capture data effectively using coding and templates
  • learn how to use data to improve care
  • recognise the role of practice systems and processes to support diabetes care and capture practice performance