General Practice Improvement Leaders Programme

Published: 5th October 2018

The General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View.

The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.

The programme incorporates interactive training workshops, personal reading and reflection, and action learning as participants lead a change project in their own workplace. Participants gain new perspectives, skills and confidence in using improvement science in general practice, and leading colleagues and teams through change. The approach has been successful with general practice clinicians and managers of hugely varying experience (from GP registrars and newly appointed managers to very experienced staff).

For more information download the General Practice Improvement Leaders Programme leaflet or visit the NHS England website at

The programme benefits include:

  • Personal development: how to deliver change and engage people in the process
  • Building local capability: apply new skills and knowledge to support your own practice and wider local area in achieving its goals
  • Potential to accelerate change locally by working on your chosen improvement project focused around one of the 10 High Impact Actions for general practice
  • Learning alongside others from general practice and become part of a wider improvers network

To get the most out of the programme, participants are invited to choose an improvement project to begin working on. It could be a problem or issue that you are wanting to address. Some examples that delegates have worked on include document management to free up clinical time, repeat prescribing/dispensing processes, group consultations, care navigation and repeat medication reviews/follow ups. If your project idea is a larger ambition (e.g. primary care at scale), it is strongly recommended that you choose an aspect of this to focus on for your application.

The programme is modular and consists of up to six days in total, completed over three to four months. Each module builds personal learning and the ability to help others use quality improvement techniques.

  • Module 1: Fundamentals of change and improvement (2 days). The key components needed for successful change and practical tools and techniques for making improvements, including developing a meaningful aim, measurement for improvement, identifying opportunities for improvement, and generating, prioritising and testing ideas. Delegates will have the opportunity to apply learning to their own project.
  • Module 2: Human dimensions of change (2 days). Motivating and mobilising others, working together to make changes. Part of this module will include understanding the values and motivations of ourselves and others, as well as helping building effective relationships; how to communicate well in conflict.
  • Module 3: Facilitation and presentation skills (2 days). Approaches to use when working with groups including building confidence in presenting, group dynamics and common facilitation scenarios, where interventions are needed to achieve a successful outcome from group work. Creative thinking techniques will help delegates move projects on when they have become ‘stuck’ and understand the different types of feedback and tips that can be used to help provide effective feedback.

No prior knowledge of managing change or quality improvement is needed to join the programme.

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