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  • Handbook for video consultationsThis guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to ensure a safe and effective consultation for clinicians working via a webcam.
  • COVID-19 Episode 10: Staff Risk Assessment in General Practice​In the latest episode of the Primary Care Knowledge Boost podcast GPs Sara and Lisa talk to Greater Manchester based GP Dr Jaweeda Idoo and Practice manager Gina Bird about their experiences of staff risk assessments in general practice at the moment.
  • Remote consultations handbookThis guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to enable a productive and safe remote consultation via webcam or telephone.
  • Respiratory conditions – Remote consulting tips for GPNsThis document provides guidance for general practices on managing patients with respiratory conditions remotely via either telephone or video consultations.
  • Diabetes – Remote consulting tips for GPNsThis document provides guidance for general practices on managing patients with diabetes remotely via either telephone or video consultations. 
  • The Primary Care Knowledge Boost Podcast – Fibromyalgia Part 2As a break from our COVID-19 episodes we have decided to release the long awaited second part of Lisa and Sara’s conversation with Professor Anthony Jones and Consultant Physiotherapist William Gregory from Salford Royal Foundation Trust, recorded in January 2020​. In Part 1 we covered diagnosis ...
  • Public Evaluation of Face Shield (Visor) Use whilst Shopping during the Coronavirus Pandemic 2: one patient test group and two friend test groups in EnglandThe COVID-19 pandemic advice to the public recommended physical distancing and hand hygiene in early March 2020 and lock-down later in March. The initial national advice was not to use face coverings, unless in a health care environment, as there was no evidence for mask ...
  • Guide to setting up remote working and video consultationsThis guidance provides an overview of how to set up remote working and video consultations as part of a wider model of triage first and remote consultations in primary care.
  • What is the natural history of oxygenation and symptoms during the course of COVID-19 amongst people staying at home? IRAS Project ID: 283310There is little research yet on people reporting symptoms from first onset of probable COVID-19 and comparing this to oximetry readings. We want to understand symptoms and oxygen levels relative to subsequent illness course for people staying at home with COVID-19. We want to know ...
  • COVID-19: Episode 9: Suspected Cancer During COVID-19With so much changing in how we work in general practice at the moment, assessing and investigating patients for suspected cancer symptoms can be a challenge. To help talk us through the current situation, Lisa and Sara speak to:   Dr Sarah Taylor: GP in ...
  • Information about COVID-19 for primary care in Greater ManchesterGreater Manchester Health and Social Care Partnership have published information about useful resources related to COVID-19 (Coronavirus) in primary care settings across Greater Manchester at https://gmprimarycare.org.uk/coronavirus.
  • Guidance on home visits during the Coronavirus pandemicThis resource published by the RCGP provides helpful guidance to general practice staff about home visits during the Coronavirus pandemic.
  • COVID-19 Episode 7: Research into COVID-19 in Primary CareThe Primary Care Knowledge Boost Podcast: COVID-19  This week, Lisa and Sara talk to doctors involved in primary care research to give an overview of what developments are happening in COVID-19 research in the community at the moment. Our guest are: Professor Philip Evans – GP, ...
  • National Workforce Reporting SystemThe National Workforce Reporting System is run by NHS Digital to collect and present Primary Care workforce based data. It consists of a data entry module and a reporting module.
  • Medical appraisalThis online guidance produced by NHS England give an overview of the medical appraisal process and includes information and resources to help medical appraisers carry out their roles effectively and consistently.
  • The Primary Care Knowledge Boost Podcast: COVID-19 Episode 6: ShieldingCOVID-19 Episode 6: Shielding (supported by GP Excellence) There have been a lot of questions within primary care regarding shielding and vulnerable patients. Sara and Lisa speak to Dr Joanna Bircher and Dr Viren Mehta about the confusion and get their thoughts on the subject. In the episode ...
  • Greater Manchester Training HubThe Greater Manchester Training Hub is a collaboration of four local training hubs, providing support for general practice around workforce development and retention.
  • Covid-19 Time for Care support for general practicePractices and Primary Care Networks (PCNs) are rapidly changing how they work. Time for Care can help you implement changes smoothly, safely and sustainably – whatever stage you are at. Fully funded support to implement rapid changes in response to COVID-19 is available for practices ...
  • First Contact Physiotherapist job descriptionThis job description published by the Chartered Society of Physiotherapy will be helpful for Practice Managers who are looking to recruit a First Contact Physiotherapist.
  • A guide for GPs considering employing a practice pharmacistThis guide published by the Primary Care Pharmacists Association will be useufl for GPs and Practice Managers considering employing a practice pharmacist.
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 5COVID-19 Episode 5: End of Life Care (supported by GP Excellence) A current concern for primary care clinicians is how to manage end of life care in the context of the COVID-19 pandemic. Lisa and Sara are joined by Dr Liam Hosie, Dr Adam Firth and ...
  • Physician Associates: A working solution in primary careThis booklet published by the Royal College of Physicians will support general practices to understand the role of Physician Associates, where they fit into general practice and their scope of practice.
  • Physician Associate person specificationThis person specification template published by the Royal College of Physicians will be helpful for any general practice that is considering recruiting a Physician Associate to work as part of their primary care team.
  • GP Supervisor and Physician Associate GuideThis guide published by the Royal College of Physicians will be helpful for any general practice that has recently recruited or is considering recruiting a Physician Associate to work as part of their primary care team.
  • The Primary Care Knowledge Boost Podcast: COVID-19 COVID-19 Episode 3: Managing COVID-19 in General Practice (supported by GP Excellence) Lisa and Sara are joined by GPs Dr Viren Mehta and Dr Joanna Bircher who summarise new guidelines and evidence relevant in primary care this week. Covered this episode: Clinically recognised natural courses of COVID-19 ...
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 3The Primary Care Knowledge Boost Podcast: COVID-19  COVID-19 Episode 3: Managing COVID-19 in General Practice (supported by GP Excellence) Lisa and Sara are joined by GPs Dr Viren Mehta and Dr Joanna Bircher who summarise new guidelines and evidence relevant in primary care this week. Covered this ...
  • Physician Associate sample job descriptionThis Physician Associates job description published by the Royal College of Physicians will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Physician Associate job descriptionThis Physician Associates job description will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Who are Physician Associates?This leaflet published by the Royal College of Physicians explains the role of Physician Associates, how they work, where they fit into general practice and their scope of practice.
  • The Primary Care Knowledge Boost Podcast: COVID-19  – Episode 2In this, our second of the COVID-19 specific episodes, GPs Lisa and Sara are joined electronically by Dr Dan Bunstone (GP and Clinical Director of Warrington CCG and Chief Medical Officer at Push Doctor) and Dr Joanna Bircher (GP partner, clinical director for GP Excellence ...
  • The Primary Care Knowledge Boost Podcast: COVID-19Just released: COVID-19 Episode 1: Introductory tips for general practice In this first episode we talk to Dr Joanna Bircher (GP partner, clinical director for GPExcellence and Pandemic Lead for her PCN) and Dr Viren Mehta (GP partner, clinical director of his PCN and clinical director ...
  • Practice Index eLearning HUBThe Practice Index eLearning HUB provides access to free Leadership Training elearning courses for Practice Managers. All of the Practice Index elearning courses are RCGP certified and CPD verified.
  • Inspire attract and recruit: An interactive toolkit to support your workforce supplyThis interactive toolkit developed by NHS Employers is for HR professionals, recruitment teams and managers in the NHS to help you inspire, attract and recruit your future workforce.
  • GP Practice Managers ForumThe GP Practice Managers Forum created by Practice Index provides a platform for practice managerial staff throughout the UK to share, network and discuss. Members must have a valid NHS email address and work at a GP practice in order to register.
  • NICE question time and public board meeting, 25th March 2020The NICE Question Time and Public Board Meetings are open to anyone, including members of the public and, of course, those working across healthcare. The meeeting on 25th March 2020 will take place at Wythenshawe Hospital in Manchester.
  • GP Excellence Programme newsletter January 2020The January issue of the GP Excellence programme newsletter covers: the forthcoming Practice Managers Conference and GP Complaints Handling workshops, the support offer fromn AQuA to help practices to achieve the QI domain of the QoF, Free PMA e-learning opportunities for non-clinical staff, a QI case study, a spotlight on primary care based research and much more.
  • Support to Achieve QI QoF DomainThe Advancing Quality Alliance (AQuA) are offering general practice members tailored support to help practices to achieve the QI domain of the Quality and Outcomes Framework (QOF) in Prescribing Safety and End of Life Care.
  • PCN offers from partnership organisationsThis brochure outlines support from various partner organisations that is available to Primary Care Networks PCN across Greater Manchester.
  • Primary Care Knowledge Boost podcastJoin Dr Sara MacDermott and Dr Lisa Adams, two GPs in the Greater Manchester area, on the Primary Care Knowledge Boost podcast as they interview specialists from different subject areas with the aim of improving the confidence and knowledge of local primary care clinicians.
  • Free 3 hour GP Complaints Handling workshopNHS England are providing a free 3 hour GP Complaints Handling workshop in Manchester on 12 March 2020 which aims to support general practices in preventing and managing complaints and improving the service provided to patients.
  • GP Excellence Newsletter – November 2019The November issue of the GP Excellence programme newsletter covers: Practice Managers’ Conference, Outstanding practices, the LGBT Foundation's Pride in Practice Awards, Courses and training opportunities, the Primary Care Awards 2019, the NNWLA Primary Care Development Fund and an update on Tier 2 Sponsorship.
  • Time for Care Quality Improvement for Early Career GPsThe Time for Care programme is offering a fully funded two day quality improvement workshop for early career GPs (ST3 - First-five). The two day programme for the North West region will take place in Manchester on 26 and 27 February 2020.
  • Musculoskeletal First Contact Practitioners Services – Implementation GuideThis guide published by Health Education England will help general practices considering recruiting a Musculoskeletal First Contact Practitioner as part of a multidisciplinary primary care team.
  • The paramedic specialist in primary and urgent care core capabilities frameworkThis framework published by Skills for Health provides standards for paramedics working in the primary and urgent care sectors. It helps define the role of paramedics within general practice and includes job descriptions, supervisory models and education curricula.
  • Recruitment and development of paramedics in primary careThis guide aims to support general practices to understand the role of paramedics and how they can become part of a multidisciplinary team with wider skill sets, enabling new and exciting models of care to develop.
  • Leadership development opportunities for talented and aspiring leaders in primary careThe NHS North West Leadership Academy (NHS NWLA) have developed a menu of leadership development ‘offers’ to ensure that primary care professionals are inspired, equipped and supported in leadership roles.
  • Primary Care Networks – Next Steps for Practice Managers ConferenceNHS England and NHS Improvement are holding a series of dedicated regional events this autumn for Practice Managers.
  • Improvement Leaders in Primary Care programmeAQuA's Improvement Leaders programme will support you to build upon your existing knowledge whilst learning new skills with our team of expert improvement advisors and leaders of improvement in primary care.
  • Be a Greater Manchester NurseThe Be a Greater Manchester Nurse campaign aims to recruit nurses in Greater Manchester, growing the profession and opening up opportunities for current, returning and future practitioners.
  • General Practice Nurse Education NetworkThe General Practice Nurse Education Network (GPNEN) is dedicated to excellence in General Practice Nursing and Education. The GPNEN website at https://gpnen.org.uk provides one-stop shop of resources to support continuing professional development.
  • Quality improvement: prescribing and patient safety reportsThe RCGP and Clinical Practice Research Datalink (CPRD) have developed confidential bespoke practice and patient-level drug prescribing reports, available for free for GP practices contributing to CPRD.
  • Post CCT GP Fellowship Programme 2019/2020Details of 36 GP Fellowship posts available as part of a programme led by Health Education England to support newly qualified GPs to develop the leadership and advanced clinical skills required for the future of GP development.
  • GP Excellence Newsletter – August 2019The August issue of the GP Excellence programme newsletter covers: Time for Care, Outstanding practices, the new GPNEN website, Post CCT fellowships and how to apply, new quality improvement report on Sodium Valproate prescribing and an update on Tier 2 Sponsorship.
  • QOF Quality Improvement (QI) Modules – What’s it all about?The idea behind introducing ‘QI Modules’ rather than targets is that practices can be flexible and, mostly, work on a project that is specific to their patient needs, aiming towards an outcome that is valued by the patients and the practice, and using sound QI methods.
  • First contact practitioners in musculoskeletal servicesThis video published by Health Education England demonstrates the efficacy of first contact practitioners in musculoskeletal services both in quality of outcomes as well as efficiency.
  • Clinical research in primary careIn this video members of the Clinial Research Network for Greater Manchester explain the wide-ranging benefits of carrying out clinical research in the primary care setting of GP practices and pharmacies.
  • Time for Care Quality Improvement for General Practice NursesTime for Care Quality Improvement for General Practice Nurses is a two day programme designed for all nurses working in general practice across North West and North East England.  
  • GP AssistantsThe GP Assistant (GPA) is a new role being created in order to relieve some of the pressure on GPs. Former RCGP Chair Dr Maureen Baker says the assistants would be ‘a cross between a healthcare assistant and a doctor’s PA’ which could provide a ‘short term injection of support’ for general practice.
  • Recruitment and Retention – Tier 2 Visa SponsorshipHas your practice considered becoming a Tier 2 sponsorship license holder? This licence will allow you to employ non-EEA workers, which can help support clinical recruitment and retention.
  • GP Excellence Newsletter May 2019The GP Excellence Newsletter offers the latest news and information from the GP Excellence team. The May edition features the Pride in Practice scheme, GM COPD Virtual Learning Hub, improving the prescribing of opioid based analgesia at Springfield Medical Centre and an article on the the benefits of the CPRD research initiative.
  • High dose opioids per 1000 patients – Springfield House Medical Practice  As a practice of 10,000 patients, Springfield Medical Centre identified all patients who were prescribed opiate based analgesia at daily doses greater than 120mg. In total, 35 patients were identified and they spent the last 12 months reducing these doses down to below 120mg. ...
  • MSc in Integrated Community HeathcareThe GM GP Excellence Programme may be able to help to support some of the fees towards your MSc in Integrated Community Healthcare and Leadership. Contact us by email at gm.gpexcellence@nhs.net to find out more.
  • Integrated Clinical Academic bridging schemeThe Integrated Clinical Academic (ICA) bridging scheme led by Health Education England North and the National Institute for Health Research offers a 12-month post-doctoral programme with an individual award of up to £34,000 and up to £10,000 for the 6/12 month pre-doctoral programme.
  • The Practice Nurse Foundation CourseThis course aims to enhance the competence and confidence of registered practitioners new to working with a General Practice surgery, as autonomous professionals.
  • Greater Manchester General Practice Nursing Resource PackThe GM General Practice Nurse Collaborative (GPN) has developed this resource pack in order that practices have access to information about nurse competencies, job descriptions and career pathways including levels of pay, terms and conditions for Nurses working in general practice.
  • HEE StarThe HEE Star is a tool developed by Health Education England to bring structure and coherence to conversations about workforce challenges and to support workforce transformation.
  • NICE cancer guidance training for Practice and District nursesThis free and highly interactive session is focused on looking at the changes within NICE cancer referral criteria that specifically relate to Practice, and District, nurses. It is also an opportunity to refresh existing skills and knowledge to help nurses awareness of signs and symptoms, ...
  • COPD – Greater Manchester COPD ProgrammeHealth Innovation Manchester is bringing together resources from the NHS, social care and pharmaceutical industry to ensure that every person with Chronic Obstructive Pulmonary Disease (COPD) has access to equitable, high quality care. This clinician-led learning tool aims to support local GP practices in the care of patients with COPD.2 comments
  • COPD – Living with the conditionPatients in Greater Manchester have lent their voices and stories to a new Aardman animation, the creators of “Wallace & Gromit”, focused on Chronic Obstructive Pulmonary Disease (COPD). The film sees COPD patients discuss experience of living with the condition and the importance of having a voice in their care, all while animated as a variety of animals and pets.
  • The NHS AppThe NHS App enables people to check their symptoms using the health A-Z on the NHS website and to find out what to do when they need help urgently using NHS 111 online. The NHS app will be available to all patients across Greater Manchester in the coming weeks.
  • GP Excellence Newsletter – March 2019The March 2019 edition of the GP Excellence Newsletter includes coverage from the GM Practice Managers' Conference 2019, details about FairChain SMS, the rollout of the NHS App, Leadership and Development Opportunities and the GMMSc in Integrated Community Healthcare and Leadership.
  • Leadership Development Opportunities for primary care in Greater ManchesterThe North West Leaderships Academy have developed a wide menu of leadership development opportunities for primary care colleagues across Greater Manchester.
  • Chain SMSDoes your practice use Chain SMS? Chain SMS is available from AccuRX ad can be used by practices to send text messages to patients for a range of purposes including recall, care plans, patient information and delivering test results.  Using Chain SMS benefits both practice ...
  • Personal Professional Development in Public Health or Primary CareThe Personal Professional Development course meets the training needs of health professionals who are either interested in a career in public health or want to develop new skills in a specific area of public health, primary care or research methods.
  • MSc Advanced Leadership for Professional PracticeThe MSc Advanced Leadership for Professional Practice gives allied healthcare professionals the knowledge and skills they need to enhance their practice and prepare for leadership roles. The course is aimed at registered professionals such as dieticians, audiologists, speech and language therapists, physiotherapists, paramedics and occupational therapists who seek continuing professional development opportunities.
  • MRes Primary CareThe MRes Primary Care course is an innovative distance learning research degree that provides an introduction to research development, mainly for those currently in the healthcare workforce who wish to become researchers or pursue a research pathway within their profession.
  • MSc Advanced Leadership for Professional Practice (Nursing)The MSc in Advanced Leadership for Professional Practice gives registered nurses the knowledge and skills they need to enhance their practice and prepare for leadership roles.
  • MSc Clinical PharmacyThis masters degree in offfers part-time distance and blended learning options that enable practitioners to develop clinical, leadership and research skills while working as a pharmacist.
  • Integrated Community Healthcare and Leadership (MSc/PgDip/PgCert)This new part-time masters degree aims to help people to develop the leadership skills needed to lead neighbourhoods and networks and deliver integrated health and social care services in line with the NHS longterm plan and the new GP contract. Anyone who works in primary care in Greater Manchester may be eligible for a bursary to support their fees.
  • GP Excellence Newsletter – January 2019The January 2019 issue of the GP Excellence Newsletter includes reflections on the recent Practice Managers Conference, an article on re-thinking Patient Safety and a case study on Cornbrook Medical Practice.
  • NICE Chronic Heart Failure Guidelines in Adults 2018This guideline covers diagnosing and managing chronic heart failure in people aged 18 and over in primary care and the community. It aims to improve diagnosis and treatment to increase the length and quality of life for people with heart failure.
  • Leading Integrated Teams Programme – applications open for latest cohortAre you a team leader looking to develop your leadership skills and knowledge of integrated health and care? The Advancing Quality Alliance (AQuA) are now welcoming applications for the latest cohort of our Leading Integrated Teams programme, in collaboration with Affina OD.
  • We need to talk about suicide – eLearning programme'We need to talk about suicide: helping everyone to feel more confident to talk about suicide' is an eLearning programme that has been developed for the wider public health workforce including voluntary sector, blue light services, prison staff and prison listeners health and social care.
  • GP partnership review: final reportThis report details the findings of the GP partnership review led by Dr Nigel Watson and makes final recommendations to Government. The review has engaged with GPs and others with an interest to look for solutions to reinvigorate the partnership model and support the transformation of general practice.
  • Greater Manchester GP Excellence Practice Managers’ ConferenceThe Greater Manchester GP Excellence Practice Manager Conference brings together a variety of inspiring leadership and motivational speakers and providing expertise to support and address the challenges practice managers are currently facing. It takes place from 9:30-16:30 on 6th February 2019 at the Mercure Manchester Piccadilly Hotel.
  • Productive General Practice programmeThe Productive General Practice programme is designed to help general practice continue to deliver high quality care whilst meeting increasing levels of demand and diverse expectations.
  • GP Excellence Programme’s Newsletter November 2018Our latest newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence Programme
  • Resilience – why does it matter?Resilience is a concept that many people struggle to define. However, evidence shows us that many of the elements that make up a ‘resilient’ mindset are key to good clinical practice, making good decisions and minimising error. In this article Dr Rachel Morris, Director of Leadership Courses at Red Whale, offers her take on resilience.
  • Quality Improvement to drive earlier cancer diagnosisCancer Research UK and Dr Bill Taylor (RCGP Clinical Lead for building QI capability) invite you to attend a half day workshop focused on using quality improvement techniques to drive the early diagnosis of cancer in primary care.
  • The General Practice podcastsThe General Practice podcasts published by Ockham Healthcare cover a wide range of issues faced by general practitioners and colleuegs in local primary care teams.
  • How GPs can get involved in researchIn this video Dr Zishan Ali, a GP in Wokingham, Berkshire, talks about how GPs can get involved in research in the NHS, public health and social care with support from the National Institute for Health Research (NIHR).
  • Primary care developmentThis briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate.
  • Building Resilience Primary Care Workshop: Supporting Leaders Across System – 31 October 2018A number of free places have become available on the upcoming event – Building Resilience Primary Care Workshop: Supporting Leaders Across System scheduled to take place on 31 October 2018 in Lancaster. These places will be offered on a first come, first served basis – so book early to avoid disappointment.
  • RCGP Clinical ToolkitsThe RCGP clinical toolkits have been developed in partnership between the RCGP Clinical Innovation and Research Centre (CIRC) and our funding and delivery partners. They can be used to assist in the delivery of safe and effective care to patients.
  • Time for Care learning in action programmeThe Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.
  • Productive General Practice Quick StartProductive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions the support package provided by NHS England’s Sustainable Improvement team aims to help practices release time for care and build improvement capability.
  • General Practice Improvement Leaders ProgrammeThe General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View. The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.
  • GP Excellence Newsletter – September 2018The September 2018 issue of the newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence programme. It includes information about the learning and support available for your practice along with a feature on social prescribing work at the Alvanley Family Practice in Stockport and a look at the content for quality improvement work.
  • Flu vaccinations 2018: guidance and planning clinicsWith appropriate planning, all patients should be able to be offered protection before the flu season starts. The latest clinical recommendations and programme delivery guidance published by NHS England can help you and your team implement the changes.
  • NHS North West Leadership Academy Mentoring SchemeThe North West Leadership Academy Mentoring Scheme is open to GPs, Practice Managers and wider practice teams across Greater Manchester.
  • Diploma in Advanced Primary Care ManagementThis is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations.
  • Primary Care networksThis animation from NHS England shows how primary care networks of local health services can work together to treat populations of around 30-50,000.
  • e-Learning for Healthcaree-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.
  • NHS JobsNHS Jobs is a dedicated online recruitment service for the NHS. Every NHS organisation within England and Wales advertises their job opportunities with NHS Jobs.
  • The Coaching AcademyThe Coaching Academy developed by the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, offers online e-learning courses that are free to health and care colleagues to support innovation and improvement.
  • Life QIThe Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.
  • Healthcare hackathonsThis resource explains how the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, can help local healthcare organisations to run their own hackathons, gathering people from different backgrounds to form teams, collaborate within a limited time frame, and focus on a specific problem or idea in healthcare to come up with innovative ideas and solutions.
  • Spreading the adoption of innovation into practiceIn this video published by The King's Fund Liz Mear, Chief Executive of the Innovation Agency, shares her experiences of working with within Academic Health Sceence Networks (AHSNs) to spread the adoption of innovation into practice across the NHS.
  • A guide for general practice employing a paramedicThis guide published by NHS Fareham and Gosport CCG aims to support general practices to understand the role of paramedics, how they work, where they fit into general practice and their scope of practice.
  • First Contact Physiotherapy posts in General PracticeThis practical guidance will support general practices looking to recruit physiotherapists to work in a multidisciplinary primary care team as the first point of contact for their Musculoskeletal (MSK) patients.
  • COPD Primary Care Audit 2015-2017 report: Planning for every breathPlanning for every breath is the second of the Welsh COPD primary care audit reports and presents data relating to primary-care-delivered COPD care in Wales. The first Welsh primary care audit report was published in October 2016. A quality improvement (QI)-focused slide set, as well ...
  • Quality Improvement Toolkit For Early Diagnosis Of CancerThis toolkit is to help GPs and their practice teams to improve their early diagnosis of cancer principally by using the findings from the National Cancer Diagnosis Audit (NCDA). The NCDA is an audit of primary and secondary care data of patients diagnosed with cancer. It ...
  • Quality Improvement Project (QIP) Guidance for GP TraineesThe RCGP has produced some guidance for GP Trainees completing a Quality Improvement Project (QIP) as part of their training. Engagement with Quality Improvement activities is a mandatory part of the curriculum for GP trainees (‘Gold Guide’ Reference Guide for Postgraduate Specialty Training in the ...
  • Audit tea breaks – Clinical Audit Awareness WeekHQIP have produced some resources to support organisations holding ‘audit tea breaks’ as part of Clinical Audit Awareness Week. The resources include a poster, an invite for staff, a quiz and conversation tips. The resources are available here.
  • Embedding a culture of quality improvementThis report published by the King’s Fund explores the factors that have helped organisations to launch a quality improvement strategy, and the key enablers for sustaining a focus on continuous quality improvement.
  • Making the case for quality improvement: lessons for NHS boards and leadersThis briefing paper co-authored by The King's Fund and The Health Foundation outlines 10 lessons for NHS leaders that provide a starting point for leaders seeking to embed quality improvement in their work.
  • Atrial fibrillation toolkitThe Health Innovation Network have produced an AF toolkit as part of the Pan-London AF Programme. The three London AHSNs have worked collaboratively with the London Clinical Network to develop a pan-London AF programme, the objectives of which are: To increase the detection of people with ...
  • Quality Improvement toolkits – GP OneThe former Public Health Wales Primary Care Quality Team are now incorporated within the Primary and Community Care Development and Innovation Hub, and have developed a series of quality improvement toolkits to assist practices in collating and reviewing information. From information received, practices still find ...
  • Effective interface – RCGP ScotlandEffective Interface is an e-learning module to assist GPs and consultant colleagues to identify and provide solutions to problems that exist at the primary/secondary care interface.
  • Think physio for primary careThis briefing paper published by the Chartered Society of Physiotherapy can help general practices understand the benefits of employing physiotherapists to work in primary care to care for patients with Musculoskeletal (MSK) issues.
  • A ten point action plan for General Practice NursingThe ten point action plan for General Practice Nursing brings together key actions which aim to meet general practice workforce challenges by attracting new recruits, supporting existing GPNs and encouraging return to practice.
  • Reporting and Learning from patient safety incidents in general practiceThe purpose of this guide is to: • maximise opportunities to learn from patient safety incidents in your practice, and to share learning via organisational or national reporting systems • outline a process for learning from patient safety incidents in your practice. Where appropriate, this guide will signpost existing well-written resources and does not seek to replicate their content.
  • Sharing practical experiences of Quality ImprovementThis webinar hosted by the RCGP on 6 December 2016 gave clinicians a chance to learn about increasing capability using Quality Improvement, and share experiences of what works for them and the challenges they face.
  • Motivating others to take part in Quality ImprovementThis webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.
  • QI Ready eLearning modulesThe RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Quality and service improvement toolsThis resource is a comprehensive collection of proven quality and service improvement tools, theories and techniques that can be applied to a wide variety of situations.
  • The Bromley by Bow centreSir Sam Everington tells us more about the Bromley by Bow Centre which runs over 100 different projects in Tower Hamlets, working with over 2,000 people every month.
  • Direct GP referral for hernia patientsA case study example of a direct GP referral for hernia patients from a GP practices in Scotland.
  • Quality Improvement HubThe Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare in Scotland. The tools provided here can support you in your improvement work.
  • Quality improvement tools for different stages of QI projectsThe East London NHS Foundation Trust has developed and collated various tools and resources to be used at the different stages of a QI project.
  • Forcefield analysisForcefield analysis is an improvement tool that helps you to list, discuss and evaluate the various forces for and against a proposed change.
  • Examples of driver diagramsThis presentation includes examples of driver diagrams which have been used in QI projects.
  • Driver diagram templateA driver diagram illustrates a ‘theory of change’, that can be used to plan improvement project activities. This technique provides a way of systematically laying out aspects of an improvement project so they can be discussed and agreed on collaboratively by the project team.
  • Effect of quality improvement programme on leadership, innovation and use of quality improvement methods in general practiceThis study aimed to investigate the effect of quality improvement training on leadership behaviour, culture of innovation and adoption of QI methods in general practice.
  • Context checklist for QI ProjectThe context checklist breaks down context into nine elements. Consider each in turn and decide whether they are applicable to your situation, and whether any action is required.
  • RCGP Quick guide: Plan-Do-Study-Act (PDSA) approachThis RCGP Quick guide introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows you to test out improvements in a controlled way so that change can occur gradually, with an awareness of unintended consequences.
  • Webinar – How Quality Improvement can positively impact on patients with diabetesThis was the second of two QI in Diabetes Care webinars and was held on the 12th of January 2017, and followed ‘The experience of improving diabetes care’. This second webinar further explored issues surrounding improving care for patients with diabetes. The Webinar focused on patient ...
  • Webinar – The experience of improving diabetes careThis webinar explored issues surrounding improving the diabetes care using Quality Improvement methods and tools. The webinar gives an introduction to QI tools and methods, looks at their use in practice setting, and points to available resources.
  • Guide to managing ethical issues in quality improvement or clinical audit projectsThis guide is intended to help those responsible to review and develop arrangements for the effective ethics oversight of QI and clinical audit activities, as required.
  • National Diabetes Audit (NDA) 2015-16 publicationThe National Diabetes Audit has collected data from 2003-04 to the present day. The latest publication reports on care processes and treatment targets for the audit period 1 January 2015 to 31 March 2016.
  • RCGP Quick guide: Fishbone diagramThis RCGP Quick guide introduces Fishbone diagrams (also called cause and effect analysis) which are used to help to identify and display the root causes of a problem.
  • RCGP Quick guide: Clinical auditThis RCGP Quick guide provides the standard headings for a clinical audit report and gives tips on how to define and fulfil each section. It attempts to keep the process simple and will satisfy the requirements of General Medical Council (GMC) revalidation.
  • RCGP Quick guide: Care bundlesThis RCGP Quick guide introduces care bundles, an accepted method of measuring more than one indicator. They are useful when you wish to implement a series of indicators that are all important in achieving the outcome.
  • RCGP Quick guide: Communication strategyThis RCGP Quick guide introduces communication strategy an improvement tool that plans how to spread the news of your improvement project. It includes both who to inform, and how to do so.
  • National Chronic Kidney Disease (CKD) Audit: National reportThis report details the findings of the CKD audit programme which compared GP practice performance against NICE quality standards.
  • RCGP Quick guide: CollaborativesThis RCGP Quick guide introduces quality improvement collaboratives, groups of people meeting together to learn from and motivate one another.
  • RCGP Quick guide: Statistical process control chartsThis RCGP Quick guide introduces Statistical process control charts, a tool for displaying performance data to check if performance is continuing to be as expected.
  • RCGP Quick guide: Theory of Constraints and FlowThis RCGP Quick guide introduces the theory of constraints and flow, a methodology for identifying the most significant limiting factor – the constraint – which stands in the way of the organisation's goal being met.
  • RCGP Quick guide: Experience-Based Co-Design (EBCD)This RCGP Quick guide introduces Experience-Based Co-Design (EBCD), an approach that allows patients and staff to analyse and design services together.
  • RCGP Quick guide: EvaluationThis RCGP Quick guide explains how presenting an evaluation of any quality improvement activity undertaken can help share its results.
  • RCGP Quick guide: NetworksThis RCGP Quick guide explains that building networks of people with a common purpose and enthusiasm for positive change is a way of harnessing the power of ‘emergent change’.
  • RCGP Quick guide: Visual displaysThis RCGP Quick guide explains how visual displays can share your improvement data in an accessible format so that everyone involved knows if their improvement efforts are working.
  • RCGP Quick guide: Appreciative InquiryThis RCGP Quick guide introduces appreciative inquiry, a method that help groups of people working together to learn more from their success and to build on these to generate further improvements.
  • RCGP Quick guide: Measurement and AnalysisThis RCGP Quick guide explains how measurement and analysis can tell us what we need to improve, then, once we’ve started to make changes, it can tell us if our efforts are making a difference.
  • RCGP Quick guide: Driver DiagramsThis RCGP Quick guide introduces driver diagrams, a tool to help you to organise your improvements in a logical way, so that everyone involved can see how the planned changes will lead to the desired improvement.
  • RCGP Quick guide: Communication MatrixThis RCGP Quick guide introduces the communication matrix, a systematic way of identifying members of the team and the themes they need to know in carrying out your improvement work.
  • RCGP Quick guide: Gantt ChartsThis RCGP Quick guide introduces Gantt charts, a tool that provides a visual representation of your project schedule which helps to identify a realistic timeframe for implementing a project.
  • RCGP Quick guide: Run chartsThis RCGP Quick guide introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.
  • RCGP Quick guide: Externally Sourced DataThis RCGP Quick guide provides a comprehensive list of links to data sources that may be useful when undertaking quality improvement work.
  • RCGP Quick guide: Model for improvementThe model for improvement ensures that you and your team are very clear and specific about what you want to improve and how you will know if you have been successful.
  • RCGP Quick guide: Engagement and Behaviorial ChangeThis RCGP Quick guide helps practitioners to think about creating the right conditions for all the individuals involved in improvement to be motivated and able to contribute to the best of their ability.2 comments
  • RCGP Quick guide: Patient InvolvementThis RCGP Quick guide helps practitioners to ensure that quality improvement work is designed to improve patients’ experience of care as well as their outcomes.2 comments
  • RCGP Quick guide: Improvement ScienceThis RCGP Quick guide introduces improvement science, a relatively new academic field that aims to identify the best methods for improving the quality and safety of healthcare.2 comments
  • RCGP Quick guide: Context and CultureThis RCGP Quick guide helps practitioners to reflect on the context or environment in which a quality improvement intervention is to be introduced.2 comments
  • RCGP Quick guide: Process and Value Stream MappingThis RCGP Quick guide introduces process and value stream mapping, techniques that creates a visual representation of all the steps in a process.
  • Benefits of delegated commissioningNHS England have produced a series of case studies to show how CCGs are using delegated commissioning to improve care for local people.
  • Presentation on safety netting for cancer diagnosis in primary careThis presentation introduces safety netting for cancer diagnosis in primary care and aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.
  • Safety netting for cancer diagnosis in primary careThis brief guide to safety netting for cancer diagnosis in primary care aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.
  • Resources for Cancer Significant Event Analysis training sessionsThis collection of resources are designed to support general practices to deliver effective Cancer Significant Event Analysis training sessions.
  • Significant Event Analysis GP Guide: Early Diagnosis of CancerThis guide will support GPs and colleagues in primary care teams to undertake an effective Cancer Significant Event Analysis (SEA), and identify any potential improvements in practice systems using documentation or proactive safety netting.
  • Example cancer singnificant event analyses with thematic analysisThese fictional example cancer singnificant event analyses (SEAs) demonstrate a varying range of quality. Each contains detailed notes showing both positive and negative examples of reflection, subsequent actions, and impacts following a cancer diagnosis.
  • Training resources for completing an effective cancer significant event analysisThis collection of resources have been developed with a 'train the trainer' approach as a guide to the process involved in completing an effective cancer significant event analysis (SEA).
  • Whitedboard video: Model for ImprovementIn these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces the Model for Improvement, a tool that ensures that you and your team are very clear and specific about what you want to improve and how you will know if you have been successful.
  • Whitedboard video: Run chartsIn these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.
  • Whitedboard video: Pareto AnalysisIn this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Pareto Analysis, a statistical technique in decision-making used for the selection of a limited number of tasks that produce significant overall effect.
  • RCGP Quick guide: Diagnostic SurveyThis RCGP Quick guide introduces diagnostic survey, a frequently used method used to identify the needs of the target group for any improvement work.
  • Quality improvement and diabetes careThis presentation can be used during a training session to introduce QI tools and methods to the teams who care for patients with diabetes.
  • Evaluation toolsThese evaluation tools can be used to help you to evaluate your quality improvement work, learning what has gone well, what could be improved, and plan the next steps of your work.
  • Multi practice quality improvement project planThis Excel spreadsheet tool will help you to plan and monitor the progress of your quality improvement project across several practices.
  • Diabetes Care quality improvement toolThe Diabetes Care quality improvement tool has been designed to help practices to audit their clinical data helping them to optimise the management and care of patients with diabetes and reduce their risk of developing associated complications.
  • Healthier Lives: DiabetesThe Healthier Lives: Diabetes website published by Public Health England pulls data about diabetes from a variety of sources. It then benchmarks GP practices within their CCG for performance related to both processes of care and the achievement of treatment targets.1 comment
  • Quality and Outcomes Framework (QOF) databaseThe Quality and Outcomes Framework (QOF) database is an online tool that pulls its data from published QOF performance data across the four nations of the UK. It allows you to compare your locality with others, as well as with national performance.
  • Model for improvement for diabetesDo you want to introduce a change to improve diabetes care? If so, the model for improvement for diabetes allows you to plan and test the change.
  • NHS Leadership AcademyThe NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.
  • Healthcare Quality Improvement PartnershipThe Healthcare Quality Improvement Partnership is an independent organisation aims to improve health outcomes by enabling those who commission, deliver and receive healthcare to measure and improve our healthcare services. The HQIP website offers resources and support to help measure and improve healthcare services, especially in the areas of national clinical audit and quality improvement.
  • The EdgeThe Edge is a free social platform committed to finding, sharing, curating and creating the boldest and most innovative new ideas in health and care.
  • Clinical Practice Research Datalink PilotThis RCGP project aims to develop innovative uses of primary care data that will improve the quality of care delivered to patients. This will support and facilitate quality improvement via data reports tailored to individual practice populations.
  • Significant Event AuditSignificant Event Audit - also called Significant Event Review or Analysis - is an increasingly routine part of general practice. It is a technique to reflect on and learn from individual cases to improve quality of care overall.
  • QI Ready self-accreditationQI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • National Clinical Audit of STIs and HIV: Feasibility study reportThis one year feasibility study was funded by NHSE, commissioned by the Healthcare Quality Improvement Partnership, and ran from March 2015- March 2016
  • Developing People – Improving CareThis national framework sets out a shared vision for team leaders at every level of the NHS to develop improvement and leadership capabilities among their staff and themselves.
  • Data sources useful for QIA reference sheet detailing using data sources of comparative data.
  • Process mapping for diabetesThis process map offers a visual representation of all the steps in the process of caring for patients living with diabetes, from diagnosis of diabetes to annual review.
  • Quality Improvement Toolkit for Diabetes CareThis toolkit published by the RCGP aims to support quality improvements in diabetes care. The material is mainly specific for diabetes care but also includes generic QI mini guides.
  • National chronic obstructive pulmonary disease (COPD) audit programme: Primary care report for England 2014–15This summary report has been published as part of the National COPD Audit Programme. It details national data relating to primary-care-delivered COPD care in England.
  • Tips for sessional GPsThe BMA has produced some tips for appraisal for sessional GPs which includes some information about QI requirements.
  • Quality improvement posters from RCGP Annual Conference 2016A number of Quality Improvement abstracts and posters were submitted to the 2016 RCGP Annual Conference. You can view them, and the posters and abstracts from other categories, here.
  • Creating a community-based primary care modelSir Sam Everington, Chair Tower Hamlets Clinical Commissioning Group, GP, Bromley by Bow Health Partnership shares lessons from the internationally renowned Bromley by Bow Centre on how to develop a holistic approach to creating healthy communities.
  • Executive summary for national COPD audit programme 2016The report, commissioned by HQIP as part of the National Clinical Audit Programme and carried out by the Royal College of Physicians, uses data provided by 280 practices across Wales, including 48,105 COPD patients, the report highlights areas for quality improvement and sets out a series of key priorities for both general practices and Health Boards.
  • Does quality improvement improve quality?This article considers these challenges and proposes four key ways in which QI might itself be improved.
  • National Diabetes Audit Quality Improvement Programme ReportThis report summarises the results and conclusions of a primary care diabetes quality improvement programme commissioned by NHS Digital and conducted by the Royal College of General Practitioners between June 2015 and September 2016.
  • Fishbone diagram for diabetes careIf you are trying to work out why patients don’t turn up for review or why the treatment target for blood pressure is not being met, then the Fishbone diagram for diabetes care can help you.
  • Context checklist for diabetes careConsidering context and culture first will allow quality improvements to flourish. The context checklist allows practice teams to consider what needs to be in place to encourage improvement in diabetes care.
  • Best practice in clinical auditThe purpose of this guide is to set out updated criteria for best practice in local clinical audit. As well as the guide, check lists are available which can be used to assess healthcare organisations, clinical audit programmes and clinical audits against the criteria.
  • Rheumatoid and early inflammatory arthritis: 2nd annual report 2016The National Rheumatoid and Early Inflammatory Arthritis Audit report was commissioned by HQIP as part of the National Clinical Audit and Patient Outcome Programme (NCAPOP) and carried out by the British Society for Rheumatology (BSR).
  • Patients as partners: Building collaborative relationships among professionals, patients, carers and communitiesThis guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.
  • New care models and staff engagement: All aboardThis briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models.
  • Six principles for engaging people and communities: Definitions, evaluation and measurementThis document is about creating person-centred, community-focussed approaches to health, wellbeing and care. It builds on the proposed new relationship with people and communities set out in the NHS Five Year Forward View
  • Six principles for engaging people and communities: Putting them into practiceThe six principles were developed by the People and Communities Board, in conjunction with the new models of care ‘vanguards’ sites, to give practical support to services as they deliver the ‘new relationship with people and communities;’ set out in NHS England's Five Year Forward View.
  • Strategic quality improvement: An action learning approachThis case study details the approach and philosophy behind work undertaken by the King’s Fund to work with Oxleas NHS Foundation Trust's Quality Board to facilitate an assessment of its existing approaches to quality improvement and to develop a strategy for future work.
  • An Illustrated Look at Quality Improvement in Health CareIn this video, Dr. Mike Evans, Associate Professor of Family Medicine and Public Health at the University of Toronto, starts with a simple question: Why should you care about quality improvement? He presents a brief history of QI, then touches on system design, the Model for Improvement, and the familiar challenge, "What can you do by next Tuesday?" - all in less than nine minutes!
  • Early Diagnosis of Cancer Significant Event Analysis ToolkitThis toolkit aims to support GPs, practice staff and commissioners in conducting high quality cancer Significant Event Analysis (SEA) with the aim of improving patient outcomes in the early diagnosis of cancer.
  • Understanding pressures in general practiceThis report published by the King's Fund looks at patient factors, system factors and supply-side issues to see what lies behind the increasing demands and pressure faced by general practice.
  • Healthcare Leadership ModelThe Healthcare Leadership Model developed by the NHS Leadership Academy describes the things you can see leaders doing at work and demonstrates how you can develop as a leader, even if you’re not in a formal leadership role.
  • Developing a patient and public involvement panel for quality improvementA newly updated step-by-step guide to developing an effective patient led panel.
  • A guide to patient and public involvement in quality improvementThis is a comprehensive updated guide to the benefits of patient and public involvement (PPI) in quality improvement projects and how to implement effectively.
  • Healthcare science transforming patient care: Case studies from the National Healthcare Science Quality Improvement Champions GroupThis brochure contains a selection of case studies submitted by the membership of the QIC group to promote their contribution to transforming healthcare science services out in the community and ultimately improving patient care.
  • Quality improvement – Training for better outcomesThe Academy of Medical Royal Colleges has drawn together a wide range of stakeholders, to align efforts to implement quality improvement training as a core competence in practice.
  • RCGP Quick guide: The QI Wheel for Primary CareThis RCGP Quick guide explains the Quality Improvement wheel for primary care, a simple visual representation that illustrates the the main elements to consider in design, delivery and evaluation of a QI project, acting as a guide to the stages involved.2 comments
  • RCGP Quick guide: Diagnostic AnalysisThis RCGP Quick guide introduces diagnostic analysis, a method used to examine the group which will be affected by a change and the setting in which that change will occur before the start of implementation of the change.
  • RCGP Quick guide: Significant event analysisThis RCGP Quick guide introduces Significant Event Analysis a technique to reflect on and learn from individual cases to improve quality of care overall.
  • Tower Hamlets CCG quality and performance framework 2016-18Tower Hamlets Clinical Commissioning Group Performance and Quality team work with the commissioning partners and patient groups to ensure that the services are safe, effective and high quality.
  • Clinical Audit Surgery PostersThe RCGP has produced a series of posters and animations in partnership with the London College of Communication to promote effective clinical audits in GP surgeries.
  • An introduction to statistics for local clinical audit and improvementThis guide sets out the basics of statistical data analysis and presentation for those involved in local clinical audit and improvement projects.
  • Context for successful quality improvementBuilding on a series of thought pieces published by the Health Foundation in Perspectives on context, this best evidence review combines the ideas of receptive and non-receptive contexts for change, with a psychological perspective and the proposition that social context is the key facilitator of quality improvement.
  • QI Session at RCGP Conference 2015In this short video QI experts, Dr Bill Taylor and Dr Joanna Bircher, talk you through how and why GPs and ppractice teams can use Quality Improvement tools and methods to achieve better outcomes for their patients and practices.
  • District Nursing and General Practice Nursing Service Education and Career FrameworkThe development of the education and career frameworks for district nursing and general practice nursing is the first attempt to develop a national solution to enable a consistent approach to ensuring the whole district and general practice nursing team are equipped to deliver health outcomes now and in the future.
  • Making time in general practiceThis briefing paper provides recommendations for reducing workload pressures on general practice including more coordinated working between GPs and hospitals, wider use of other primary care staff, better use of technology to streamline administrative burdens, and wider system changes.
  • Improving the quality of end of life experiencesThis submission demonstrates involving the bereaved in quality improvement, the value of relatives and carers sharing experiences, and quality improvement through difficult to reach groups.
  • The habits of an improverIn this paper, Professor Bill Lucas offers a way of viewing the field of improvement from the perspective of the men and women who deliver and co-produce care on the ground – the improvers on whom the NHS depends.
  • National Cancer Diagnosis AuditThe National Cancer Diagnosis Audit (NCDA) aims to help review practice processes and improve cancer outcomes. The audit will look at cancer diagnosis and implementation of clinical standards to inform delivery of best care for cancer patients.
  • What is clinical audit? And other frequently asked questionsA simple guide covering common FAQs on clinical audit.
  • Haxby Group Practice: adding a pharmacist to the teamIn this article published in Guidelines in Practice, Dr Michael Holmes and Sarah Woffinden respond to questions on the addition of a pharmacist to the practice team, and discuss the positive impact it has had on both patients and staff alike.
  • Co-produced support for carers of those with dementiaA 2015 case study from NHS Luton Clinical Commissioning Group, who worked with carers of those living with dementia to understand and address the issues they faced, after it was identified many were reaching crisis point.
  • A guide to good quality coding and safety netting for cancer diagnosisThis guide to quality coding and safety netting for cancer diagnosis aims to enhance patient safety by having the most up-to-date and connected information about your patient at your fingertips, regardless of how long you have known the patient.
  • Do OD mobile appThis mobile app commissioned by NHS Employers has been created to enable effective culture change within the NHS and will be of interest to anyone interested in improving organisational culture.
  • Transforming General Practice: what are the levers for change?This briefing and accompanying literature review extrapolates learning from current and past use of incentives to encourage change in General Practice.
  • Improving GP services: Commissioners and patient choiceThe report presents the findings of Monitor's review of how GP services are working for patients, with a specific focus on the role of choice and competition.
  • Guide to quality improvement methodsThe guide brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples.
  • General Practice Nurse competency frameworkThis competency framework addresses the common core competencies and the wider range of skills, knowledge and behaviours a nurse needs, to be a fully proficient General Practice Nurse (GPN).
  • Whitedboard video: Force Field AnalysisIn this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Force Field Analysis, a tool that helps you to list, discuss and evaluate the various forces for and against a proposed change.
  • Whitedboard video: Cause and effect diagramsIn this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces cause and effect diagrams, also known as fishbone diagrams, which are used to help to identify and display the root causes of a problem.
  • Evaluation: What to considerThis guide, by The Health Foundation, is intended to assist those new to evaluation by suggesting methodological and practical considerations and providing resources to support further learning.
  • Using communications approaches to spread improvementThis guide from The Health Foundation draws on this experience, and empirical evidence, to provide practical information about how communications approaches can be used to spread improvement ideas.
  • Understanding quality improvement at scale in general practice: A qualitative evaluation of a COPD improvement programmeA growing body of knowledge exists to guide efforts to improve the organisation and delivery of health care, most of which is based on work carried out in hospitals. It is uncertain how transferable this knowledge is to primary care.
  • Tower Hamlets: Managed practice networks to improve rates of cardiovascular diseaseFrom 2009 NHS Tower Hamlets spent an additional £2 million per year to improve the quality of primary care. This included the implementation of a system of managed clinical networks across all primary care teams in 2009.
  • Improving quality in general practice: evidence scanThis is an exhaustive compilation of research evidence around quality improvement in general practice, conveniently packaged into a readable summary.
  • Improving the delivery of adult diabetes care through integrationThis report published by Diabetes UK explains how diabetes care can be improved to achieve better outcomes for people with diabetes. The challenge for commissioners and healthcare providers locally is to make the system work to support that.
  • Quality improvement in general practice – A call to action against all oddsDr Mareeni Raymond talks about how GPs can take part in quality improvement work at the same time as doing all the other hundreds of tasks that need to be done each day and gives examples of work which has already been done in practices.
  • National Diabetes AuditThe National Diabetes Audit (NDA) is a major national clinical audit, which measures the effectiveness of diabetes healthcare against NICE Clinical Guidelines and NICE Quality Standards, in England and Wales.
  • Doing OD in the NHSThis toolkit developed by NHS Employers contains a collection of resources, tools and thinking to support effective culture change within the NHS and will be of interest to anyone interested in improving organisational culture.
  • Developing a quality framework for ScotlandThis report is the outcome of a joint project between the Royal College of General Practitioners (Scotland) and Healthcare Improvement Scotland and sets out a framework for improving quality of care in Scottish General Practice.
  • Improvement collaboratives in healthcareThis evidence scan from The Health Foundation compiles research about whether quality improvement collaboratives are effective.
  • Improving the quality of cancer care in primary careThis toolkit developed by Macmillan Cancer Support aims to support the primary care professionals to develop initiatives and programmes which have a positive impact on the care of people daiagnosed with cancer, their families and carers.
  • Enhanced Significant Event AnalysisEnhanced Significant Event Analysis is an NHS Education for Scotland innovation which aims to guide health care teams to apply human factors thinking when performing a significant event analysis, particularly where the event has had an emotional impact on staff involved.
  • Whitedboard video: Control chartsIn these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces control charts, also known as Shewhart charts, which are used to display the measure of interest over time with the mean plotted as an X bar.
  • Quality improvement: the role of context and how to manage itIn this webinar Bill Lucas is joined by a panel of experts to explore why context needs to be taken into consideration when attempting improvement, and what skills best help professionals to manage context effectively.
  • Skilled for improvement? Learning communities and the skills needed to improve care: an evaluative service developmentThis report tells the story of the Learning Communities Initiative, in which an experienced research team used an action approach, combining action research and action learning, to study four improvement projects across two sites, while working with participants to facilitate the flow of knowledge and learning.
  • Effective networks for improvementThis learning report published by the Health Foundation will help those who want to use networks as a mechanism for change, and guide improvement leaders to ensure their networks are designed and run in line with what works best.
  • General practice plays a role in driving quality and improving health servicesAn article by Sir Sam Everington for the Guardian urging providers and commissioners to work together to co-produce contracts that deliver the right outcomes for patients.
  • The quality improvement guide: The improving quality together editionThis guide brings together learning from around Wales – and further afield - to explain how a simple set of techniques can be applied to improve the services provided by NHS Wales.
  • Cancer Significant Event Audit Peer Review pilotThis joint initiative undertaken by the RCGP, the National Cancer Action Team and Macmillan Cancer Support, offered anonymised external peer assessment of Significant Event Audits of cancer diagnosis.
  • Whitedboard video: FlowchartsIn these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces flowcharts, a tool used to depict the sequence of movements or actions of people or things involved in a complex system or activity.
  • High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce CostsThis white paper published by the Institute for Healthcare Improvement presents three interdependent dimensions of leadership that together define high-impact leadership in health care
  • Experience-based co-design toolkitThis toolkit published by the King's Fund gives a step-by-step guide to improving patient experience of health care using a technique called experience-based co-design.
  • Quality improvement made simple: What everyone should know about healthcare quality improvementThis guide, from The Health Foundation, focuses in particular at what are known as organisational or industrial approaches to quality improvement.
  • Clinical commissioning groups: Supporting improvement in general practice?The King's Fund and the Nuffield Trust are working together to assess the implementation and impact of CCGs. Between 2012 and 2015, we are following the evolution of clinical commissioning in six case-study sites and will publish the findings annually.
  • Towards a new model of leadershipThis briefing paper published by the NHS Leadership Academy reviews the body of evidence which could contribute to a new Leadership Model for the NHS fit for current and future purpose.
  • How to change practice: understand, identify and overcome barriers to changeThis guide published by the National Institute for Health and Care Excellence provides practical suggestions based on evidence and experience to help managers and clinicians influence changes in practice.
  • How to develop a patient-friendly clinical audit reportHQIP's definitive guide to developing clinical audit reports and tools suitable for patients, carers and other lay readers and useful to all involved in clinical audit and quality improvement, featuring guidance, tips, examples and case studies.
  • The quality improvement guide for educators and studentsThis guide highlights the key role of educators and students in quality improvement and showcases examples of student improvement projects in Wales.
  • Whitedboard video: PDSA cyclesIn these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows change to be introduced in a considered way but on a small and manageable scale, measuring the ‘before’ and ‘after’ effects of each change, and provides evidence to assist in maintaining the changes that work.
  • Whitedboard video: Driver diagramsIn this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces driver diagrams, which are used to helps you to translate a high level improvement goal into a logical set of underpinning causes or drivers.
  • Significant Event Audit: guidance for primary care teamsThis guidance published by NHS Education for Scotland aims to support primary care teams in conducting effective significant event audits with the aim of improving care for all patients.
  • The future of leadership and management in the NHS: No more heroesThis report published by the King's Fund explores leadership and management in the NHS and in particular the model of the ‘hero’ chief executive, prevalent in public service over recent years.
  • The role of leaders in high performing health systemsThis briefing paper published by the King’s Fund paper explores the role that leaders have played in high performing health systems across the globe. Although not primary care-specific, it offers an interesting insight in the role of leaders and a good reference list for further reading.
  • Safety netting to improve early cancer diagnosis in primary careThese consensus guidelines identifies and prioritises the different components of safety netting in relation to cancer diagnosis in primary care.
  • Improving the quality of care in general practice: key findings for GPs from an independent inquiryThis report published by the King's Fund provides the findings of an independent inquiry into the quality of general practice in England. It summarises the inquiry’s recommendations for delivering high quality primary care.
  • A Handy Guide to FacilitationThis guide published by the NHS Institute for Innovation and Improvement outlines tools and techniques to help make group workshops or meetings as productive as possible.
  • Quality improvement in general practiceThis report, from The Kings Fund, makes recommendations for action at multiple levels of the health system to nurture and support improvements in quality in general practice.
  • The Facilitator’s Toolkit: Tools, techniques and tips for effective facilitationThis toolkit published by the NHS Institute for Innovation and Improvement provides tools, tips and ideas for facilitating small and large groups.
  • Improving access, responding to patients: A ‘how-to’ guide for GP practicesThis guide is a celebration of some of this good practice, sharing the successes and signposting real examples of things that have proven to work, things that make a real difference for patients and the working lives of our staff.
  • Practice based referral managementA case study example of practice based referral management from pilot practices in NHS Grampian, Scotland.
  • Health Care Assistants in General PracticeThis document published by Gwynedd Local Health Board aims to help in both the selection process and training of Health Care Assistants within general practice.
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