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Diagnose

Organisational development - reproduced from original image © NHS Photo Library

Having understood your culture and context, you can undertake a diagnosis to identify areas of practice that could be improved or would benefit from change.

This section contains a variety of tools that support effective diagnosis. You can choose to use one tool or several together.

  • RCGP Quick guide: Fishbone diagram

    This RCGP Quick guide introduces Fishbone diagrams (also called cause and effect analysis) which are used to help to identify and display the root causes of a problem.

  • RCGP Quick guide: Clinical audit

    This RCGP Quick guide provides the standard headings for a clinical audit report and gives tips on how to define and fulfil each section. It attempts to keep the process simple and will satisfy the requirements of General Medical Council (GMC) revalidation.

  • RCGP Quick guide: Appreciative Inquiry

    This RCGP Quick guide introduces appreciative inquiry, a method that help groups of people working together to learn more from their success and to build on these to generate further improvements.

  • RCGP Quick guide: Externally Sourced Data

    This RCGP Quick guide provides a comprehensive list of links to data sources that may be useful when undertaking quality improvement work.

  • RCGP Quick guide: Process and Value Stream Mapping

    This RCGP Quick guide introduces process and value stream mapping, techniques that creates a visual representation of all the steps in a process.

  • RCGP Quick guide: Diagnostic Survey

    This RCGP Quick guide introduces diagnostic survey, a frequently used method used to identify the needs of the target group for any improvement work.

  • RCGP Quick guide: Significant event analysis

    This RCGP Quick guide introduces Significant Event Analysis a technique to reflect on and learn from individual cases to improve quality of care overall.