• Personalised Care Institute

    The Personalised Care Institute is a virtual training hub for all health and care staff to access a wide-range of flexible and accredited elearning courses and gain the knowledge and confidence to provide Personalised Care to their patients.
  • Guidance on home visits during the Coronavirus pandemic

    This resource published by the RCGP provides helpful guidance to general practice staff about home visits during the Coronavirus pandemic.
  • Quality improvement: prescribing and patient safety reports

    The RCGP and Clinical Practice Research Datalink (CPRD) have developed confidential bespoke practice and patient-level drug prescribing reports, available for free for GP practices contributing to CPRD.
  • Primary care development

    This briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate.
  • RCGP Clinical Toolkits

    The RCGP clinical toolkits have been developed in partnership between the RCGP Clinical Innovation and Research Centre (CIRC) and our funding and delivery partners. They can be used to assist in the delivery of safe and effective care to patients.
  • Quality Improvement Toolkit For Early Diagnosis Of Cancer

    This toolkit is to help GPs and their practice teams to improve their early diagnosis of cancer principally by using the findings from the National Cancer Diagnosis Audit (NCDA). The NCDA is an audit of primary and secondary care data of patients diagnosed with cancer. It helps us understand patterns of cancer diagnosis for all cancer types. ... Read more
  • Quality Improvement Project (QIP) Guidance for GP Trainees

    The RCGP has produced some guidance for GP Trainees completing a Quality Improvement Project (QIP) as part of their training. Engagement with Quality Improvement activities is a mandatory part of the curriculum for GP trainees (‘Gold Guide’ Reference Guide for Postgraduate Specialty Training in the UK, 7.32) and has become an established part of UK ... Read more
  • Reporting and Learning from patient safety incidents in general practice

    The purpose of this guide is to: • maximise opportunities to learn from patient safety incidents in your practice, and to share learning via organisational or national reporting systems • outline a process for learning from patient safety incidents in your practice. Where appropriate, this guide will signpost existing well-written resources and does not seek to replicate their content.
  • Sharing practical experiences of Quality Improvement

    This webinar hosted by the RCGP on 6 December 2016 gave clinicians a chance to learn about increasing capability using Quality Improvement, and share experiences of what works for them and the challenges they face.
  • Motivating others to take part in Quality Improvement

    This webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.
  • QI Ready eLearning modules

    The RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Forcefield analysis

    Forcefield analysis is an improvement tool that helps you to list, discuss and evaluate the various forces for and against a proposed change.
  • Context checklist for QI Project

    The context checklist breaks down context into nine elements. Consider each in turn and decide whether they are applicable to your situation, and whether any action is required.
  • RCGP Quick guide: Plan-Do-Study-Act (PDSA) approach

    This RCGP Quick guide introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows you to test out improvements in a controlled way so that change can occur gradually, with an awareness of unintended consequences.
  • Webinar – How Quality Improvement can positively impact on patients with diabetes

    This was the second of two QI in Diabetes Care webinars and was held on the 12th of January 2017, and followed ‘The experience of improving diabetes care’. This second webinar further explored issues surrounding improving care for patients with diabetes. The Webinar focused on patient experience and how Quality Improvement methods and tools can help ... Read more
  • Webinar – The experience of improving diabetes care

    This webinar explored issues surrounding improving the diabetes care using Quality Improvement methods and tools. The webinar gives an introduction to QI tools and methods, looks at their use in practice setting, and points to available resources.
  • RCGP Quick guide: Fishbone diagram

    This RCGP Quick guide introduces Fishbone diagrams (also called cause and effect analysis) which are used to help to identify and display the root causes of a problem.
  • RCGP Quick guide: Clinical audit

    This RCGP Quick guide provides the standard headings for a clinical audit report and gives tips on how to define and fulfil each section. It attempts to keep the process simple and will satisfy the requirements of General Medical Council (GMC) revalidation.
  • RCGP Quick guide: Care bundles

    This RCGP Quick guide introduces care bundles, an accepted method of measuring more than one indicator. They are useful when you wish to implement a series of indicators that are all important in achieving the outcome.
  • RCGP Quick guide: Communication strategy

    This RCGP Quick guide introduces communication strategy an improvement tool that plans how to spread the news of your improvement project. It includes both who to inform, and how to do so.
  • RCGP Quick guide: Collaboratives

    This RCGP Quick guide introduces quality improvement collaboratives, groups of people meeting together to learn from and motivate one another.
  • RCGP Quick guide: Statistical process control charts

    This RCGP Quick guide introduces Statistical process control charts, a tool for displaying performance data to check if performance is continuing to be as expected.
  • RCGP Quick guide: Theory of Constraints and Flow

    This RCGP Quick guide introduces the theory of constraints and flow, a methodology for identifying the most significant limiting factor – the constraint – which stands in the way of the organisation's goal being met.
  • RCGP Quick guide: Experience-Based Co-Design (EBCD)

    This RCGP Quick guide introduces Experience-Based Co-Design (EBCD), an approach that allows patients and staff to analyse and design services together.
  • RCGP Quick guide: Evaluation

    This RCGP Quick guide explains how presenting an evaluation of any quality improvement activity undertaken can help share its results.
  • RCGP Quick guide: Networks

    This RCGP Quick guide explains that building networks of people with a common purpose and enthusiasm for positive change is a way of harnessing the power of ‘emergent change’.
  • RCGP Quick guide: Visual displays

    This RCGP Quick guide explains how visual displays can share your improvement data in an accessible format so that everyone involved knows if their improvement efforts are working.
  • RCGP Quick guide: Appreciative Inquiry

    This RCGP Quick guide introduces appreciative inquiry, a method that help groups of people working together to learn more from their success and to build on these to generate further improvements.
  • RCGP Quick guide: Measurement and Analysis

    This RCGP Quick guide explains how measurement and analysis can tell us what we need to improve, then, once we’ve started to make changes, it can tell us if our efforts are making a difference.
  • RCGP Quick guide: Driver Diagrams

    This RCGP Quick guide introduces driver diagrams, a tool to help you to organise your improvements in a logical way, so that everyone involved can see how the planned changes will lead to the desired improvement.
  • RCGP Quick guide: Communication Matrix

    This RCGP Quick guide introduces the communication matrix, a systematic way of identifying members of the team and the themes they need to know in carrying out your improvement work.
  • RCGP Quick guide: Gantt Charts

    This RCGP Quick guide introduces Gantt charts, a tool that provides a visual representation of your project schedule which helps to identify a realistic timeframe for implementing a project.
  • RCGP Quick guide: Run charts

    This RCGP Quick guide introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.
  • RCGP Quick guide: Externally Sourced Data

    This RCGP Quick guide provides a comprehensive list of links to data sources that may be useful when undertaking quality improvement work.
  • RCGP Quick guide: Model for improvement

    The model for improvement ensures that you and your team are very clear and specific about what you want to improve and how you will know if you have been successful.
  • RCGP Quick guide: Engagement and Behaviorial Change

    This RCGP Quick guide helps practitioners to think about creating the right conditions for all the individuals involved in improvement to be motivated and able to contribute to the best of their ability.2 comments
  • RCGP Quick guide: Patient Involvement

    This RCGP Quick guide helps practitioners to ensure that quality improvement work is designed to improve patients’ experience of care as well as their outcomes.2 comments
  • RCGP Quick guide: Improvement Science

    This RCGP Quick guide introduces improvement science, a relatively new academic field that aims to identify the best methods for improving the quality and safety of healthcare.2 comments
  • RCGP Quick guide: Context and Culture

    This RCGP Quick guide helps practitioners to reflect on the context or environment in which a quality improvement intervention is to be introduced.2 comments
  • RCGP Quick guide: Process and Value Stream Mapping

    This RCGP Quick guide introduces process and value stream mapping, techniques that creates a visual representation of all the steps in a process.
  • Presentation on safety netting for cancer diagnosis in primary care

    This presentation introduces safety netting for cancer diagnosis in primary care and aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.
  • Safety netting for cancer diagnosis in primary care

    This brief guide to safety netting for cancer diagnosis in primary care aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.
  • Resources for Cancer Significant Event Analysis training sessions

    This collection of resources are designed to support general practices to deliver effective Cancer Significant Event Analysis training sessions.
  • Significant Event Analysis GP Guide: Early Diagnosis of Cancer

    This guide will support GPs and colleagues in primary care teams to undertake an effective Cancer Significant Event Analysis (SEA), and identify any potential improvements in practice systems using documentation or proactive safety netting.
  • Example cancer singnificant event analyses with thematic analysis

    These fictional example cancer singnificant event analyses (SEAs) demonstrate a varying range of quality. Each contains detailed notes showing both positive and negative examples of reflection, subsequent actions, and impacts following a cancer diagnosis.
  • Training resources for completing an effective cancer significant event analysis

    This collection of resources have been developed with a 'train the trainer' approach as a guide to the process involved in completing an effective cancer significant event analysis (SEA).
  • RCGP Quick guide: Diagnostic Survey

    This RCGP Quick guide introduces diagnostic survey, a frequently used method used to identify the needs of the target group for any improvement work.
  • Quality improvement and diabetes care

    This presentation can be used during a training session to introduce QI tools and methods to the teams who care for patients with diabetes.
  • Evaluation tools

    These evaluation tools can be used to help you to evaluate your quality improvement work, learning what has gone well, what could be improved, and plan the next steps of your work.
  • Multi practice quality improvement project plan

    This Excel spreadsheet tool will help you to plan and monitor the progress of your quality improvement project across several practices.
  • Model for improvement for diabetes

    Do you want to introduce a change to improve diabetes care? If so, the model for improvement for diabetes allows you to plan and test the change.
  • Clinical Practice Research Datalink Pilot

    This RCGP project aims to develop innovative uses of primary care data that will improve the quality of care delivered to patients. This will support and facilitate quality improvement via data reports tailored to individual practice populations.
  • Significant Event Audit

    Significant Event Audit - also called Significant Event Review or Analysis - is an increasingly routine part of general practice. It is a technique to reflect on and learn from individual cases to improve quality of care overall.
  • QI Ready self-accreditation

    QI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • Data sources useful for QI

    A reference sheet detailing using data sources of comparative data.
  • Process mapping for diabetes

    This process map offers a visual representation of all the steps in the process of caring for patients living with diabetes, from diagnosis of diabetes to annual review.
  • Quality Improvement Toolkit for Diabetes Care

    This toolkit published by the RCGP aims to support quality improvements in diabetes care. The material is mainly specific for diabetes care but also includes generic QI mini guides.
  • Quality improvement posters from RCGP Annual Conference 2016

    A number of Quality Improvement abstracts and posters were submitted to the 2016 RCGP Annual Conference. You can view them, and the posters and abstracts from other categories, here.
  • National Diabetes Audit Quality Improvement Programme Report

    This report summarises the results and conclusions of a primary care diabetes quality improvement programme commissioned by NHS Digital and conducted by the Royal College of General Practitioners between June 2015 and September 2016.
  • Fishbone diagram for diabetes care

    If you are trying to work out why patients don’t turn up for review or why the treatment target for blood pressure is not being met, then the Fishbone diagram for diabetes care can help you.
  • Context checklist for diabetes care

    Considering context and culture first will allow quality improvements to flourish. The context checklist allows practice teams to consider what needs to be in place to encourage improvement in diabetes care.
  • Early Diagnosis of Cancer Significant Event Analysis Toolkit

    This toolkit aims to support GPs, practice staff and commissioners in conducting high quality cancer Significant Event Analysis (SEA) with the aim of improving patient outcomes in the early diagnosis of cancer.
  • RCGP Quick guide: The QI Wheel for Primary Care

    This RCGP Quick guide explains the Quality Improvement wheel for primary care, a simple visual representation that illustrates the the main elements to consider in design, delivery and evaluation of a QI project, acting as a guide to the stages involved.2 comments
  • RCGP Quick guide: Diagnostic Analysis

    This RCGP Quick guide introduces diagnostic analysis, a method used to examine the group which will be affected by a change and the setting in which that change will occur before the start of implementation of the change.
  • RCGP Quick guide: Significant event analysis

    This RCGP Quick guide introduces Significant Event Analysis a technique to reflect on and learn from individual cases to improve quality of care overall.
  • Clinical Audit Surgery Posters

    The RCGP has produced a series of posters and animations in partnership with the London College of Communication to promote effective clinical audits in GP surgeries.
  • QI Session at RCGP Conference 2015

    In this short video QI experts, Dr Bill Taylor and Dr Joanna Bircher, talk you through how and why GPs and ppractice teams can use Quality Improvement tools and methods to achieve better outcomes for their patients and practices.
  • General Practice Nurse competency framework

    This competency framework addresses the common core competencies and the wider range of skills, knowledge and behaviours a nurse needs, to be a fully proficient General Practice Nurse (GPN).
  • Cancer Significant Event Audit Peer Review pilot

    This joint initiative undertaken by the RCGP, the National Cancer Action Team and Macmillan Cancer Support, offered anonymised external peer assessment of Significant Event Audits of cancer diagnosis.
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