GP Excellence website for Greater Manchester

Newsletter January 2020

In this issue



Dr Joanna Bircher, Clinical Director of GM GP Excellence Programme (RCGP)Welcome to all of you wonderful people who work in General Practice across Greater Manchester. I really hope you enjoy this latest GP Excellence newsletter.

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The GPEx Programme has had a busy few months and we are pleased to have been supporting so many of you. A highlight for me since our last newsletter was a trip to Market Street Medical Practice in Droylsden to meet with the team who have been developing their group consultation model. Thanks to Emma, Priti, Margaret, Vikas and Ash for hosting me. It was wonderful to see how running these groups had not only helped to mobilise patients to self-care, but also energised the practice team. Sometimes just doing something a bit different can be good for us all. There will be opportunities soon for all practices to develop the skills to run these groups, so watch out for information from your CCGs.

Another highlight was to see such a strong GM presence at the October RCGP Annual Conference. We supported 8 GPs/teams who presented posters on their work. The Primary Care Knowledge Boost Podcast poster (read about this later in the newsletter) received 2 rosettes by the poster judges. Well done Sara and Lisa. If you have work you want to share at this years conference then get in touch early. The GP Excellence Programme will be happy to help you put together your abstract and advise on how to present a poster.

Dr Joanna Bircher, Clinical Director of GM GP Excellence Programme (RCGP)


GP Excellence Programme support

The GM GP Excellence Programme can support general practices and identified teams such as neighbourhoods/federations with specialist expertise to deliver improved working practices. Please note PCN development is funded separately. Send your requests for support to


Greater Manchester Practice Managers Conference, 6th February 2020

Practice Managers Conference 6 February 2020This conference brings together a variety of inspiring leadership and motivational speakers and providing expertise to support and address the challenges Practice Managers are currently facing.

Date: Thursday 6th February 2020
Venue: Village Hotel Bury, Waterfold Business Park, Rochdale Road, Bury, BL9 7BQ

Book online at Track the conference via Twitter ‎@GPExcellenceGM


GP Complaints Handling workshops, 12 March 2020

GP Complaints Handling workshopTwo free 3-hour workshops are being offered to support you and your practice team in preventing and managing complaints and improving the service provided to patients. It will encompass a presentation, reflective exercises, and facilitated group discussions.

Date: 12 March 2020
Venue: Manchester Conference Centre and the Pendulum Hotel, Weston Building, Sackville Street, Manchester, M1 3BB

To book a place, please contact with details of the session you wish to attend, your practice name, and role in the practice.


Support to achieve QI QoF domain

Support to Achieve QI QoF DomainQuality improvement is a new domain within the 2019/20 General Medical Services (GMS) contract Quality and Outcomes Framework (QOF) in Prescribing Safety & End of Life Care.

To achieve these 74 QoF points, AQuA can facilitate a series of tailored 3 x 2 hour WebExs with individual coaching to help you. In addition, there are opportunities for one to one telephone QI coaching advice if more appropriate.

Download a flyer outlining how AQuA can support your practice to achieve the QI QoF domain. For more information, please contact Emma Walker, AQuA,


Free PMA e-learning for non-clinical staff

The GP Excellence Programme are pleased to be able to offer practices within Greater Manchester a fantastic e-learning opportunity for their non-clinical workforce. GP Excellence has purchased a number of learner registrations (licences) with PMA to support the development needs of non-clinical primary care workers. For further details visit

We expect this offer to be extremely popular amongst our GM practices and demand will be high, therefore if members of your practice team wish to enrol on to the programme please email providing name, practice name, contact details (email/telephone) and CCG area, we will then pass your details over to PMA who will provide the candidate with registration details.


Time for Care Quality Improvement for Early Career GPs

The Time for Care programme is offering a fully funded two day quality improvement workshop for early career GPs (ST3 – First-five). The two day programme for the North West region will take place in Manchester on 26 and 27 February 2020. Find out more.


GP of the Year for North West England

Congratulations to SSP Health's talented Dr Omon Imohi who has been named GP of the Year for North West England. Dr Imohi was given the award for her work at Leigh Family Practice, in Leigh, Greater Manchester, by the Royal College of General Practitioners North West England Faculty. Read more


Bolton General Practice is still outstanding

Congratulations to Bolton General Practice which has continued to be rated as Outstanding by the Care Quality Commission (CQC). The practice was first given an Outstanding rating by the CQC in 2017. Read more


QI case study: Reducing the number of incoming telephone calls

Lockside Medical CentreLockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project to reduce the number of incoming phone calls to their practice.

In this viseo the practice team share how they identified this as an area of improvement, how the QI process started, the interventions they tested as well as their successes and challenges.


Primary Care Knowledge Boost podcast

Primary Care Knowledge Boost podcastJoin Dr Sara MacDermott and Dr Lisa Adams, two GPs in the Greater Manchester area, on the Primary Care Knowledge Boost podcast as they interview specialists from different subject areas with the aim of improving the confidence and knowledge of local primary care clinicians. Find out more at


Greater Manchester Suicide Bereavement Information Service

Greater Manchester Suicide Bereavement Information ServiceThe Suicide Bereavement Information Service has been set up to help answer your questions - whether seeking advice on immediate issues that need addressing or making you aware of ongoing support services. Download a flyer about the service or visit


Spotlight on primary-care based research

Leadership development opportunitiesAs GP teams we experience the majority of patient contacts in the NHS. The increasing drive to provide care closer to home brings with it a need to boost primary-care based research to build the evidence-base underpinning the care that we provide.

Research-active organisations are proven to have improved patient outcomes, higher patient satisfaction and better workforce recruitment and retention. What's more, there's lots of support and funding available to help GP teams to get involved in research.

The GP Excellence website for Greater Manchester provides a dedicated research section with a wealth of information to help your practice to become research-active.


Frontline research stories

Frontline research storiesDr Nicholas Fernandez writes about his experience as a GP Research Fellow and explains why research is a great opportunity to not only design change but evidence the reason for that change. Find out more.

In this article Jane Wilcock, GP, educator and researcher at Silverdale Medical Centre Salford writes about her experience as a GP researcher, not funded and doing research in her own time. Find out more.


Clinical Research Network Greater Manchester

Clinical Research Network Greater Manchester

The NIHR Clinical Research Network Greater Manchester helps increase opportunities for patients to take part in clinical research, ensures that studies are carried out efficiently, and supports the Government's Strategy for UK Life Sciences by improving the environment for commercial contract clinical research in the NHS. Find out more at and @NIHRCRN_gman

Greater Manchester Clinical Research Network supports several initiatives where you are able to register your details and volunteer to participate in clinical research. For further information visit and