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A guide to good quality coding and safety netting for cancer diagnosis22nd July 2015This guide to quality coding and safety netting for cancer diagnosis aims to enhance patient safety by having the most up-to-date and connected information about your patient at your fingertips, regardless of how long you have known the patient.Diagnose | Analysis tools
A guide to patient and public involvement in quality improvement8th April 2016This is a comprehensive updated guide to the benefits of patient and public involvement (PPI) in quality improvement projects and how to implement effectively.Patient involvement
A Handy Guide to Facilitation20th September 2010This guide published by the NHS Institute for Innovation and Improvement outlines tools and techniques to help make group workshops or meetings as productive as possible.Sustain | Patient involvement | Engagement | Collaboration
A ten point action plan for General Practice Nursing27th July 2017The ten point action plan for General Practice Nursing brings together key actions which aim to meet general practice workforce challenges by attracting new recruits, supporting existing GPNs and encouraging return to practice.Plan and test
An Illustrated Look at Quality Improvement in Health Care12th May 2016In this video, Dr. Mike Evans, Associate Professor of Family Medicine and Public Health at the University of Toronto, starts with a simple question: Why should you care about quality improvement? He presents a brief history of QI, then touches on system design, the Model for Improvement, and the familiar challenge, "What can you do by next Tuesday?" - all in less than nine minutes!Context | Improvement science | Behaviour change
An introduction to statistics for local clinical audit and improvement1st December 2015This guide sets out the basics of statistical data analysis and presentation for those involved in local clinical audit and improvement projects. Diagnose | Analysis tools
Atrial fibrillation toolkit9th October 2017The Health Innovation Network have produced an AF toolkit as part of the Pan-London AF Programme. The three London AHSNs have worked collaboratively with the London Clinical Network to develop a pan-London AF programme, the objectives of which are: To increase the detection of people with ...Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement
Audit tea breaks – Clinical Audit Awareness Week13th November 2017HQIP have produced some resources to support organisations holding ‘audit tea breaks’ as part of Clinical Audit Awareness Week. The resources include a poster, an invite for staff, a quiz and conversation tips. The resources are available here.
Be a Greater Manchester Nurse5th September 2019The Be a Greater Manchester Nurse campaign aims to recruit nurses in Greater Manchester, growing the profession and opening up opportunities for current, returning and future practitioners.Engagement
Benefits of delegated commissioning1st January 2017NHS England have produced a series of case studies to show how CCGs are using delegated commissioning to improve care for local people.Context

Best practice in clinical audit1st September 2016The purpose of this guide is to set out updated criteria for best practice in local clinical audit. As well as the guide, check lists are available which can be used to assess healthcare organisations, clinical audit programmes and clinical audits against the criteria.Diagnose

Building Resilience Primary Care Workshop: Supporting Leaders Across System – 31 October 20188th October 2018A number of free places have become available on the upcoming event – Building Resilience Primary Care Workshop: Supporting Leaders Across System scheduled to take place on 31 October 2018 in Lancaster. These places will be offered on a first come, first served basis – so book early to avoid disappointment.

Cancer Significant Event Audit Peer Review pilot15th December 2013This joint initiative undertaken by the RCGP, the National Cancer Action Team and Macmillan Cancer Support, offered anonymised external peer assessment of Significant Event Audits of cancer diagnosis. Diagnose | Analysis tools

Chain SMS25th March 2019Does your practice use Chain SMS? Chain SMS is available from AccuRX ad can be used by practices to send text messages to patients for a range of purposes including recall, care plans, patient information and delivering test results. Using Chain SMS benefits both practice ...Context | Plan and test | Implement | Sustain | Patient involvement | Engagement | Behaviour change

Clinical Audit Surgery Posters15th December 2015The RCGP has produced a series of posters and animations in partnership with the London College of Communication to promote effective clinical audits in GP surgeries.Diagnose | Analysis tools

Clinical commissioning groups: Supporting improvement in general practice?22nd July 2013The King's Fund and the Nuffield Trust are working together to assess the implementation and impact of CCGs. Between 2012 and 2015, we are following the evolution of clinical commissioning in six case-study sites and will publish the findings annually.Context

Clinical Practice Research Datalink Pilot15th December 2016This RCGP project aims to develop innovative uses of primary care data that will improve the quality of care delivered to patients. This will support and facilitate quality improvement via data reports tailored to individual practice populations.Diagnose | New data

Clinical research in primary care9th July 2019In this video members of the Clinial Research Network for Greater Manchester explain the wide-ranging benefits of carrying out clinical research in the primary care setting of GP practices and pharmacies.Diagnose | Analysis tools

Co-produced support for carers of those with dementia1st September 2015A 2015 case study from NHS Luton Clinical Commissioning Group, who worked with carers of those living with dementia to understand and address the issues they faced, after it was identified many were reaching crisis point. Context | Diagnose | Plan and test | Implement | Patient involvement | Engagement

Context checklist for diabetes care15th September 2016Considering context and culture first will allow quality improvements to flourish. The context checklist allows practice teams to consider what needs to be in place to encourage improvement in diabetes care. Context

Context checklist for QI Project17th February 2017The context checklist breaks down context into nine elements. Consider each in turn and decide whether they are applicable to your situation, and whether any action is required.Context

Context for successful quality improvement25th October 2015Building on a series of thought pieces published by the Health Foundation in Perspectives on context, this best evidence review combines the ideas of receptive and non-receptive contexts for change, with a psychological perspective and the proposition that social context is the key facilitator of quality improvement.Context

COPD – Greater Manchester COPD Programme4th April 2019Health Innovation Manchester is bringing together resources from the NHS, social care and pharmaceutical industry to ensure that every person with Chronic Obstructive Pulmonary Disease (COPD) has access to equitable, high quality care. This clinician-led learning tool aims to support local GP practices in the care of patients with COPD.Context | Diagnose | Plan and test | Implement | Behaviour change2 comments

COPD – Living with the condition4th April 2019Patients in Greater Manchester have lent their voices and stories to a new Aardman animation, the creators of “Wallace & Gromit”, focused on Chronic Obstructive Pulmonary Disease (COPD). The film sees COPD patients discuss experience of living with the condition and the importance of having a voice in their care, all while animated as a variety of animals and pets.Patient involvement | Engagement

COPD Primary Care Audit 2015-2017 report: Planning for every breath15th December 2017Planning for every breath is the second of the Welsh COPD primary care audit reports and presents data relating to primary-care-delivered COPD care in Wales. The first Welsh primary care audit report was published in October 2016. A quality improvement (QI)-focused slide set, as well ...Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement

Creating a community-based primary care model18th October 2016Sir Sam Everington, Chair Tower Hamlets Clinical Commissioning Group, GP, Bromley by Bow Health Partnership shares lessons from the internationally renowned Bromley by Bow Centre on how to develop a holistic approach to creating healthy communities.Context

Data sources useful for QI1st December 2016A reference sheet detailing using data sources of comparative data.Diagnose | External data

Developing a patient and public involvement panel for quality improvement8th April 2016A newly updated step-by-step guide to developing an effective patient led panel.Patient involvement

Developing a quality framework for Scotland1st July 2014This report is the outcome of a joint project between the Royal College of General Practitioners (Scotland) and Healthcare Improvement Scotland and sets out a framework for improving quality of care in Scottish General Practice.Context

Developing People – Improving Care1st December 2016This national framework sets out a shared vision for team leaders at every level of the NHS to develop improvement and leadership capabilities among their staff and themselves.Engagement | Leadership

Diabetes Care quality improvement tool16th December 2016The Diabetes Care quality improvement tool has been designed to help practices to audit their clinical data helping them to optimise the management and care of patients with diabetes and reduce their risk of developing associated complications.Diagnose | Analysis tools

Diploma in Advanced Primary Care Management11th September 2018This is a comprehensive diploma for people who are managing primary care and are becoming responsible for creating and running primary care provision at scale including primary care networks, new care models, GP super practices and GP or other primary care federations. Context | Sustain | Patient involvement | Improvement science | Behaviour change | Collaboration

Direct GP referral for hernia patients21st February 2017A case study example of a direct GP referral for hernia patients from a GP practices in Scotland. Context

District Nursing and General Practice Nursing Service Education and Career Framework8th October 2015The development of the education and career frameworks for district nursing and general practice nursing is the first attempt to develop a national solution to enable a consistent approach to ensuring the whole district and general practice nursing team are equipped to deliver health outcomes now and in the future.

Do OD mobile app19th July 2015This mobile app commissioned by NHS Employers has been created to enable effective culture change within the NHS and will be of interest to anyone interested in improving organisational culture.Context | Behaviour change

Does quality improvement improve quality?1st October 2016This article considers these challenges and proposes four key ways in which QI might itself be improved.Context

Doing OD in the NHS19th July 2014This toolkit developed by NHS Employers contains a collection of resources, tools and thinking to support effective culture change within the NHS and will be of interest to anyone interested in improving organisational culture.Context | Behaviour change

Driver diagram template20th February 2017A driver diagram illustrates a ‘theory of change’, that can be used to plan improvement project activities. This technique provides a way of systematically laying out aspects of an improvement project so they can be discussed and agreed on collaboratively by the project team.Plan and test

e-Learning for Healthcare31st August 2018e-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.Context | Diagnose | Sustain | Patient involvement | Engagement | Improvement science | Behaviour change | Leadership

Early Diagnosis of Cancer Significant Event Analysis Toolkit11th May 2016This toolkit aims to support GPs, practice staff and commissioners in conducting high quality cancer Significant Event Analysis (SEA) with the aim of improving patient outcomes in the early diagnosis of cancer.Diagnose | Analysis tools

Effect of quality improvement programme on leadership, innovation and use of quality improvement methods in general practice20th February 2017This study aimed to investigate the effect of quality improvement training on leadership behaviour, culture of innovation and adoption of QI methods in general practice.Engagement | Leadership

Effective networks for improvement17th March 2014This learning report published by the Health Foundation will help those who want to use networks as a mechanism for change, and guide improvement leaders to ensure their networks are designed and run in line with what works best.Sustain | Engagement | Collaboration | Leadership

Embedding a culture of quality improvement9th November 2017This report published by the King’s Fund explores the factors that have helped organisations to launch a quality improvement strategy, and the key enablers for sustaining a focus on continuous quality improvement.Context | Sustain | Engagement | Behaviour change | Collaboration | Leadership

Enhanced Significant Event Analysis15th June 2014Enhanced Significant Event Analysis is an NHS Education for Scotland innovation which aims to guide health care teams to apply human factors thinking when performing a significant event analysis, particularly where the event has had an emotional impact on staff involved.Diagnose | Analysis tools

Evaluation tools20th December 2016These evaluation tools can be used to help you to evaluate your quality improvement work, learning what has gone well, what could be improved, and plan the next steps of your work. Sustain | Evaluation

Evaluation: What to consider1st March 2015This guide, by The Health Foundation, is intended to assist those new to evaluation by suggesting methodological and practical considerations and providing resources to support further learning.Evaluation

Example cancer singnificant event analyses with thematic analysis22nd December 2016These fictional example cancer singnificant event analyses (SEAs) demonstrate a varying range of quality. Each contains detailed notes showing both positive and negative examples of reflection, subsequent actions, and impacts following a cancer diagnosis.Diagnose | Analysis tools

Examples of driver diagrams20th February 2017This presentation includes examples of driver diagrams which have been used in QI projects. Plan and test

Executive summary for national COPD audit programme 20161st October 2016The report, commissioned by HQIP as part of the National Clinical Audit Programme and carried out by the Royal College of Physicians, uses data provided by 280 practices across Wales, including 48,105 COPD patients, the report highlights areas for quality improvement and sets out a series of key priorities for both general practices and Health Boards.Diagnose | External data

Experience-based co-design toolkit26th September 2013This toolkit published by the King's Fund gives a step-by-step guide to improving patient experience of health care using a technique called experience-based co-design.Plan and test | Patient involvement

Fishbone diagram for diabetes care15th September 2016If you are trying to work out why patients don’t turn up for review or why the treatment target for blood pressure is not being met, then the Fishbone diagram for diabetes care can help you. Diagnose | Analysis tools

Flu vaccinations 2018: guidance and planning clinics3rd October 2018With appropriate planning, all patients should be able to be offered protection before the flu season starts. The latest clinical recommendations and programme delivery guidance published by NHS England can help you and your team implement the changes.

Forcefield analysis21st February 2017Forcefield analysis is an improvement tool that helps you to list, discuss and evaluate the various forces for and against a proposed change. Diagnose | Analysis tools

Free 3 hour GP Complaints Handling workshop13th January 2020NHS England are providing a free 3 hour GP Complaints Handling workshop in Manchester on 12 March 2020 which aims to support general practices in preventing and managing complaints and improving the service provided to patients.

General Practice Improvement Leaders Programme5th October 2018The General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View. The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.Context | Diagnose | Plan and test | Implement | Sustain | Engagement | Improvement science | Analysis tools | Behaviour change | Collaboration | Leadership

General Practice Nurse competency framework8th May 2015This competency framework addresses the common core competencies and the wider range of skills, knowledge and behaviours a nurse needs, to be a fully proficient General Practice Nurse (GPN).

General Practice Nurse Education Network4th September 2019The General Practice Nurse Education Network (GPNEN) is dedicated to excellence in General Practice Nursing and Education. The GPNEN website at https://gpnen.org.uk provides one-stop shop of resources to support continuing professional development.Sustain | Collaboration

General practice plays a role in driving quality and improving health services13th March 2014An article by Sir Sam Everington for the Guardian urging providers and commissioners to work together to co-produce contracts that deliver the right outcomes for patients.

GP Assistants18th June 2019The GP Assistant (GPA) is a new role being created in order to relieve some of the pressure on GPs. Former RCGP Chair Dr Maureen Baker says the assistants would be ‘a cross between a healthcare assistant and a doctor’s PA’ which could provide a ‘short term injection of support’ for general practice.

GP Excellence Newsletter – August 201931st August 2019The August issue of the GP Excellence programme newsletter covers: Time for Care, Outstanding practices, the new GPNEN website, Post CCT fellowships and how to apply, new quality improvement report on Sodium Valproate prescribing and an update on Tier 2 Sponsorship.

GP Excellence Newsletter – January 201913th February 2019The January 2019 issue of the GP Excellence Newsletter includes reflections on the recent Practice Managers Conference, an article on re-thinking Patient Safety and a case study on Cornbrook Medical Practice.

GP Excellence Newsletter – March 201927th March 2019The March 2019 edition of the GP Excellence Newsletter includes coverage from the GM Practice Managers' Conference 2019, details about FairChain SMS, the rollout of the NHS App, Leadership and Development Opportunities and the GMMSc in Integrated Community Healthcare and Leadership.

GP Excellence Newsletter – November 201913th November 2019The November issue of the GP Excellence programme newsletter covers: Practice Managers’ Conference, Outstanding practices, the LGBT Foundation's Pride in Practice Awards, Courses and training opportunities, the Primary Care Awards 2019, the NNWLA Primary Care Development Fund and an update on Tier 2 Sponsorship.

GP Excellence Newsletter – September 20184th October 2018The September 2018 issue of the newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence programme. It includes information about the learning and support available for your practice along with a feature on social prescribing work at the Alvanley Family Practice in Stockport and a look at the content for quality improvement work.

GP Excellence Newsletter May 201910th June 2019The GP Excellence Newsletter offers the latest news and information from the GP Excellence team. The May edition features the Pride in Practice scheme, GM COPD Virtual Learning Hub, improving the prescribing of opioid based analgesia at Springfield Medical Centre and an article on the the benefits of the CPRD research initiative.

GP Excellence Programme newsletter January 202031st January 2020The January issue of the GP Excellence programme newsletter covers: the forthcoming Practice Managers Conference and GP Complaints Handling workshops, the support offer fromn AQuA to help practices to achieve the QI domain of the QoF, Free PMA e-learning opportunities for non-clinical staff, a QI case study, a spotlight on primary care based research and much more.Improvement science

GP Excellence Programme’s Newsletter November 201819th November 2018Our latest newsletter provides an update on the work underway across Greater Manchester as part of the GP Excellence Programme

GP partnership review: final report15th January 2019This report details the findings of the GP partnership review led by Dr Nigel Watson and makes final recommendations to Government. The review has engaged with GPs and others with an interest to look for solutions to reinvigorate the partnership model and support the transformation of general practice.Sustain | Engagement | Collaboration | Leadership

GP Practice Managers Forum9th March 2020The GP Practice Managers Forum created by Practice Index provides a platform for practice managerial staff throughout the UK to share, network and discuss. Members must have a valid NHS email address and work at a GP practice in order to register.

Greater Manchester General Practice Nursing Resource Pack30th April 2019The GM General Practice Nurse Collaborative (GPN) has developed this resource pack in order that practices have access to information about nurse competencies, job descriptions and career pathways including levels of pay, terms and conditions for Nurses working in general practice.Context

Greater Manchester GP Excellence Practice Managers’ Conference14th January 2019The Greater Manchester GP Excellence Practice Manager Conference brings together a variety of inspiring leadership and motivational speakers and providing expertise to support and address the challenges practice managers are currently facing. It takes place from 9:30-16:30 on 6th February 2019 at the Mercure Manchester Piccadilly Hotel.

Guide to managing ethical issues in quality improvement or clinical audit projects1st February 2017This guide is intended to help those responsible to review and develop arrangements for the effective ethics oversight of QI and clinical audit activities, as required.Diagnose

Guide to quality improvement methods1st June 2015The guide brings together twelve quality improvement (QI) methods, providing an overview of each and practical advice on how and when to implement them, with illustrative case examples.Patient involvement | Collaboration

Haxby Group Practice: adding a pharmacist to the team9th September 2015In this article published in Guidelines in Practice, Dr Michael Holmes and Sarah Woffinden respond to questions on the addition of a pharmacist to the practice team, and discuss the positive impact it has had on both patients and staff alike.Diagnose | Plan and test | Sustain | External data

Health Care Assistants in General Practice9th November 2004This document published by Gwynedd Local Health Board aims to help in both the selection process and training of Health Care Assistants within general practice. Plan and test | Sustain

Healthcare hackathons6th August 2018This resource explains how the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, can help local healthcare organisations to run their own hackathons, gathering people from different backgrounds to form teams, collaborate within a limited time frame, and focus on a specific problem or idea in healthcare to come up with innovative ideas and solutions.Diagnose | Patient involvement | Analysis tools

Healthcare Leadership Model25th April 2016The Healthcare Leadership Model developed by the NHS Leadership Academy describes the things you can see leaders doing at work and demonstrates how you can develop as a leader, even if you’re not in a formal leadership role.Engagement | Leadership

Healthcare Quality Improvement Partnership15th December 2016The Healthcare Quality Improvement Partnership is an independent organisation aims to improve health outcomes by enabling those who commission, deliver and receive healthcare to measure and improve our healthcare services. The HQIP website offers resources and support to help measure and improve healthcare services, especially in the areas of national clinical audit and quality improvement.Diagnose | Analysis tools

Healthcare science transforming patient care: Case studies from the National Healthcare Science Quality Improvement Champions Group24th March 2016This brochure contains a selection of case studies submitted by the membership of the QIC group to promote their contribution to transforming healthcare science services out in the community and ultimately improving patient care.Context | Diagnose | Plan and test | Implement | Patient involvement | Engagement | Improvement science

Healthier Lives: Diabetes15th December 2016The Healthier Lives: Diabetes website published by Public Health England pulls data about diabetes from a variety of sources. It then benchmarks GP practices within their CCG for performance related to both processes of care and the achievement of treatment targets.Diagnose | External data1 comment

High dose opioids per 1000 patients – Springfield House Medical Practice27th May 2019 As a practice of 10,000 patients, Springfield Medical Centre identified all patients who were prescribed opiate based analgesia at daily doses greater than 120mg. In total, 35 patients were identified and they spent the last 12 months reducing these doses down to below 120mg. ...

High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce Costs27th September 2013This white paper published by the Institute for Healthcare Improvement presents three interdependent dimensions of leadership that together define high-impact leadership in health careEngagement | Leadership

How GPs can get involved in research30th October 2018In this video Dr Zishan Ali, a GP in Wokingham, Berkshire, talks about how GPs can get involved in research in the NHS, public health and social care with support from the National Institute for Health Research (NIHR).

How to change practice: understand, identify and overcome barriers to change1st March 2013This guide published by the National Institute for Health and Care Excellence provides practical suggestions based on evidence and experience to help managers and clinicians influence changes in practice.Context | Behaviour change | Leadership

How to develop a patient-friendly clinical audit report1st October 2012HQIP's definitive guide to developing clinical audit reports and tools suitable for patients, carers and other lay readers and useful to all involved in clinical audit and quality improvement, featuring guidance, tips, examples and case studies.Patient involvement | Engagement

Improvement collaboratives in healthcare1st July 2014This evidence scan from The Health Foundation compiles research about whether quality improvement collaboratives are effective.Sustain | Collaboration

Improvement Leaders in Primary Care programme13th September 2019AQuA's Improvement Leaders programme will support you to build upon your existing knowledge whilst learning new skills with our team of expert improvement advisors and leaders of improvement in primary care.

Improving access, responding to patients: A ‘how-to’ guide for GP practices27th August 2009This guide is a celebration of some of this good practice, sharing the successes and signposting real examples of things that have proven to work, things that make a real difference for patients and the working lives of our staff.Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Collaboration | Evaluation

Improving GP services: Commissioners and patient choice1st June 2015The report presents the findings of Monitor's review of how GP services are working for patients, with a specific focus on the role of choice and competition. Patient involvement

Improving quality in general practice: evidence scan15th November 2014This is an exhaustive compilation of research evidence around quality improvement in general practice, conveniently packaged into a readable summary.Context | Behaviour change

Improving the delivery of adult diabetes care through integration15th October 2014This report published by Diabetes UK explains how diabetes care can be improved to achieve better outcomes for people with diabetes. The challenge for commissioners and healthcare providers locally is to make the system work to support that.Sustain | Collaboration

Improving the quality of cancer care in primary care17th June 2014This toolkit developed by Macmillan Cancer Support aims to support the primary care professionals to develop initiatives and programmes which have a positive impact on the care of people daiagnosed with cancer, their families and carers.Diagnose | Plan and test

Improving the quality of care in general practice: key findings for GPs from an independent inquiry24th March 2011This report published by the King's Fund provides the findings of an independent inquiry into the quality of general practice in England. It summarises the inquiry’s recommendations for delivering high quality primary care.Context | Behaviour change

Improving the quality of end of life experiences1st October 2015This submission demonstrates involving the bereaved in quality improvement, the value of relatives and carers sharing experiences, and quality improvement through difficult to reach groups.Context | Diagnose | Plan and test | Patient involvement | Engagement | Collaboration

Integrated Clinical Academic bridging scheme21st May 2019The Integrated Clinical Academic (ICA) bridging scheme led by Health Education England North and the National Institute for Health Research offers a 12-month post-doctoral programme with an individual award of up to £34,000 and up to £10,000 for the 6/12 month pre-doctoral programme.Improvement science

Integrated Community Healthcare and Leadership (MSc/PgDip/PgCert)4th March 2019This new part-time masters degree aims to help people to develop the leadership skills needed to lead neighbourhoods and networks and deliver integrated health and social care services in line with the NHS longterm plan and the new GP contract. Anyone who works in primary care in Greater Manchester may be eligible for a bursary to support their fees.Context | Sustain | Patient involvement | Engagement | Behaviour change | Collaboration | Evaluation | Leadership

Leadership Development Opportunities for primary care in Greater Manchester25th March 2019The North West Leaderships Academy have developed a wide menu of leadership development opportunities for primary care colleagues across Greater Manchester.Engagement | Leadership

Leadership development opportunities for talented and aspiring leaders in primary care13th September 2019The NHS North West Leadership Academy (NHS NWLA) have developed a menu of leadership development ‘offers’ to ensure that primary care professionals are inspired, equipped and supported in leadership roles.

Leading Integrated Teams Programme – applications open for latest cohort25th January 2019Are you a team leader looking to develop your leadership skills and knowledge of integrated health and care? The Advancing Quality Alliance (AQuA) are now welcoming applications for the latest cohort of our Leading Integrated Teams programme, in collaboration with Affina OD.

Making time in general practice4th October 2015This briefing paper provides recommendations for reducing workload pressures on general practice including more coordinated working between GPs and hospitals, wider use of other primary care staff, better use of technology to streamline administrative burdens, and wider system changes.Implement | Sustain

Model for improvement for diabetes15th December 2016Do you want to introduce a change to improve diabetes care? If so, the model for improvement for diabetes allows you to plan and test the change.Diagnose | Plan and test | Analysis tools

Motivating others to take part in Quality Improvement7th March 2017This webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.Context | Engagement | Behaviour change

MRes Primary Care11th March 2019The MRes Primary Care course is an innovative distance learning research degree that provides an introduction to research development, mainly for those currently in the healthcare workforce who wish to become researchers or pursue a research pathway within their profession.Improvement science

MSc Advanced Leadership for Professional Practice11th March 2019The MSc Advanced Leadership for Professional Practice gives allied healthcare professionals the knowledge and skills they need to enhance their practice and prepare for leadership roles. The course is aimed at registered professionals such as dieticians, audiologists, speech and language therapists, physiotherapists, paramedics and occupational therapists who seek continuing professional development opportunities.Improvement science

MSc Advanced Leadership for Professional Practice (Nursing)11th March 2019The MSc in Advanced Leadership for Professional Practice gives registered nurses the knowledge and skills they need to enhance their practice and prepare for leadership roles.Improvement science

MSc Clinical Pharmacy11th March 2019This masters degree in offfers part-time distance and blended learning options that enable practitioners to develop clinical, leadership and research skills while working as a pharmacist.Improvement science

MSc in Integrated Community Heathcare22nd May 2019The GM GP Excellence Programme may be able to help to support some of the fees towards your MSc in Integrated Community Healthcare and Leadership. Contact us by email at gm.gpexcellence@nhs.net to find out more.

Multi practice quality improvement project plan20th December 2016This Excel spreadsheet tool will help you to plan and monitor the progress of your quality improvement project across several practices. Plan and test | Implement

National Cancer Diagnosis Audit15th September 2015The National Cancer Diagnosis Audit (NCDA) aims to help review practice processes and improve cancer outcomes. The audit will look at cancer diagnosis and implementation of clinical standards to inform delivery of best care for cancer patients.Diagnose | Analysis tools | External data

National Chronic Kidney Disease (CKD) Audit: National report17th January 2017This report details the findings of the CKD audit programme which compared GP practice performance against NICE quality standards.Diagnose | External data

National chronic obstructive pulmonary disease (COPD) audit programme: Primary care report for England 2014–151st November 2016This summary report has been published as part of the National COPD Audit Programme. It details national data relating to primary-care-delivered COPD care in England.Diagnose | External data

National Clinical Audit of STIs and HIV: Feasibility study report6th December 2016This one year feasibility study was funded by NHSE, commissioned by the Healthcare Quality Improvement Partnership, and ran from March 2015- March 2016Diagnose | External data

National Diabetes Audit15th September 2014The National Diabetes Audit (NDA) is a major national clinical audit, which measures the effectiveness of diabetes healthcare against NICE Clinical Guidelines and NICE Quality Standards, in England and Wales.Diagnose | External data

National Diabetes Audit (NDA) 2015-16 publication31st January 2017The National Diabetes Audit has collected data from 2003-04 to the present day. The latest publication reports on care processes and treatment targets for the audit period 1 January 2015 to 31 March 2016.Diagnose

National Diabetes Audit Quality Improvement Programme Report16th September 2016This report summarises the results and conclusions of a primary care diabetes quality improvement programme commissioned by NHS Digital and conducted by the Royal College of General Practitioners between June 2015 and September 2016.Diagnose | New data

New care models and staff engagement: All aboard15th June 2016This briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models. Patient involvement | Engagement

NHS Jobs29th August 2018NHS Jobs is a dedicated online recruitment service for the NHS. Every NHS organisation within England and Wales advertises their job opportunities with NHS Jobs.Sustain

NHS Leadership Academy15th December 2016The NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.Engagement | Leadership

NHS North West Leadership Academy Mentoring Scheme11th September 2018The North West Leadership Academy Mentoring Scheme is open to GPs, Practice Managers and wider practice teams across Greater Manchester.Context | Sustain | Engagement | Behaviour change | Collaboration | Leadership

NICE cancer guidance training for Practice and District nurses8th April 2019This free and highly interactive session is focused on looking at the changes within NICE cancer referral criteria that specifically relate to Practice, and District, nurses. It is also an opportunity to refresh existing skills and knowledge to help nurses awareness of signs and symptoms, ...

NICE Chronic Heart Failure Guidelines in Adults 201825th January 2019This guideline covers diagnosing and managing chronic heart failure in people aged 18 and over in primary care and the community. It aims to improve diagnosis and treatment to increase the length and quality of life for people with heart failure.

NICE question time and public board meeting, 25th March 202012th February 2020The NICE Question Time and Public Board Meetings are open to anyone, including members of the public and, of course, those working across healthcare. The meeeting on 25th March 2020 will take place at Wythenshawe Hospital in Manchester.

Patients as partners: Building collaborative relationships among professionals, patients, carers and communities4th July 2016This guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.Patient involvement | Engagement | Leadership

PCN offers from partnership organisations28th January 2020This brochure outlines support from various partner organisations that is available to Primary Care Networks PCN across Greater Manchester.

Personal Professional Development in Public Health or Primary Care11th March 2019The Personal Professional Development course meets the training needs of health professionals who are either interested in a career in public health or want to develop new skills in a specific area of public health, primary care or research methods.Improvement science

Post CCT GP Fellowship Programme 2019/20201st September 2019Details of 36 GP Fellowship posts available as part of a programme led by Health Education England to support newly qualified GPs to develop the leadership and advanced clinical skills required for the future of GP development. Improvement science

Practice based referral management1st February 2008A case study example of practice based referral management from pilot practices in NHS Grampian, Scotland.

Practice Index eLearning HUB10th March 2020The Practice Index eLearning HUB provides access to free Leadership Training elearning courses for Practice Managers. All of the Practice Index elearning courses are RCGP certified and CPD verified.

Presentation on safety netting for cancer diagnosis in primary care22nd December 2016This presentation introduces safety netting for cancer diagnosis in primary care and aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses.Diagnose | Analysis tools

Primary care development10th October 2018This briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate. Context | Sustain | Patient involvement | Engagement | Improvement science | Behaviour change | Collaboration | Evaluation | Leadership

Primary Care Knowledge Boost podcast15th January 2020Join Dr Sara MacDermott and Dr Lisa Adams, two GPs in the Greater Manchester area, on the Primary Care Knowledge Boost podcast as they interview specialists from different subject areas with the aim of improving the confidence and knowledge of local primary care clinicians.Patient involvement | Engagement | Leadership

Primary Care networks7th September 2018This animation from NHS England shows how primary care networks of local health services can work together to treat populations of around 30-50,000.Sustain | Collaboration

Primary Care Networks – Next Steps for Practice Managers Conference13th September 2019NHS England and NHS Improvement are holding a series of dedicated regional events this autumn for Practice Managers.

Process mapping for diabetes24th November 2016This process map offers a visual representation of all the steps in the process of caring for patients living with diabetes, from diagnosis of diabetes to annual review.Diagnose | Analysis tools

Productive General Practice programme3rd January 2019The Productive General Practice programme is designed to help general practice continue to deliver high quality care whilst meeting increasing levels of demand and diverse expectations.Context | Diagnose | Plan and test | Implement | Analysis tools | Behaviour change

Productive General Practice Quick Start5th October 2018Productive General Practice (PGP) Quick Start is an on-site, hands-on, short term support package for practices that forms part of a local Time for Care programme. Alongside the 10 High Impact Actions the support package provided by NHS England’s Sustainable Improvement team aims to help practices release time for care and build improvement capability.Context | Diagnose | Plan and test | Implement | Sustain | Behaviour change | Collaboration | Evaluation

QI Session at RCGP Conference 20158th October 2015In this short video QI experts, Dr Bill Taylor and Dr Joanna Bircher, talk you through how and why GPs and ppractice teams can use Quality Improvement tools and methods to achieve better outcomes for their patients and practices.Improvement science

QOF Quality Improvement (QI) Modules – What’s it all about?29th August 2019The idea behind introducing ‘QI Modules’ rather than targets is that practices can be flexible and, mostly, work on a project that is specific to their patient needs, aiming towards an outcome that is valued by the patients and the practice, and using sound QI methods.Context | Diagnose | Plan and test | Implement | Sustain

Quality and Outcomes Framework (QOF) database15th December 2016The Quality and Outcomes Framework (QOF) database is an online tool that pulls its data from published QOF performance data across the four nations of the UK. It allows you to compare your locality with others, as well as with national performance. Diagnose | External data

Quality and service improvement tools21st February 2017This resource is a comprehensive collection of proven quality and service improvement tools, theories and techniques that can be applied to a wide variety of situations.

Quality improvement – Training for better outcomes1st March 2016The Academy of Medical Royal Colleges has drawn together a wide range of stakeholders, to align efforts to implement quality improvement training as a core competence in practice. Context

Quality improvement and diabetes care20th December 2016This presentation can be used during a training session to introduce QI tools and methods to the teams who care for patients with diabetes. Context

Quality Improvement Hub21st February 2017The Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare in Scotland. The tools provided here can support you in your improvement work.Context | Diagnose | Plan and test | Implement | Patient involvement | Engagement

Quality improvement in general practice1st July 2010This report, from The Kings Fund, makes recommendations for action at multiple levels of the health system to nurture and support improvements in quality in general practice.Context

Quality improvement in general practice – A call to action against all odds9th October 2014Dr Mareeni Raymond talks about how GPs can take part in quality improvement work at the same time as doing all the other hundreds of tasks that need to be done each day and gives examples of work which has already been done in practices.Context

Quality improvement made simple: What everyone should know about healthcare quality improvement1st August 2013This guide, from The Health Foundation, focuses in particular at what are known as organisational or industrial approaches to quality improvement. Context | Diagnose | Patient involvement | Analysis tools | External data | New data

Quality improvement posters from RCGP Annual Conference 20161st November 2016A number of Quality Improvement abstracts and posters were submitted to the 2016 RCGP Annual Conference. You can view them, and the posters and abstracts from other categories, here.

Quality Improvement Project (QIP) Guidance for GP Trainees17th November 2017The RCGP has produced some guidance for GP Trainees completing a Quality Improvement Project (QIP) as part of their training. Engagement with Quality Improvement activities is a mandatory part of the curriculum for GP trainees (‘Gold Guide’ Reference Guide for Postgraduate Specialty Training in the ...Context | Diagnose | Plan and test | Implement | Sustain

Quality Improvement to drive earlier cancer diagnosis5th November 2018Cancer Research UK and Dr Bill Taylor (RCGP Clinical Lead for building QI capability) invite you to attend a half day workshop focused on using quality improvement techniques to drive the early diagnosis of cancer in primary care.Context | Diagnose | Patient involvement | Engagement | Improvement science | Analysis tools | Behaviour change | External data | New data

Quality Improvement Toolkit for Diabetes Care11th November 2016This toolkit published by the RCGP aims to support quality improvements in diabetes care. The material is mainly specific for diabetes care but also includes generic QI mini guides.Plan and test | Implement | Sustain

Quality Improvement Toolkit For Early Diagnosis Of Cancer30th November 2017This toolkit is to help GPs and their practice teams to improve their early diagnosis of cancer principally by using the findings from the National Cancer Diagnosis Audit (NCDA). The NCDA is an audit of primary and secondary care data of patients diagnosed with cancer. It ...Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement | Improvement science | Analysis tools | External data | New data

Quality Improvement toolkits – GP One9th October 2017The former Public Health Wales Primary Care Quality Team are now incorporated within the Primary and Community Care Development and Innovation Hub, and have developed a series of quality improvement toolkits to assist practices in collating and reviewing information. From information received, practices still find ...Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement | Improvement science

Quality improvement tools for different stages of QI projects21st February 2017The East London NHS Foundation Trust has developed and collated various tools and resources to be used at the different stages of a QI project. Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement

Quality improvement: prescribing and patient safety reports2nd September 2019The RCGP and Clinical Practice Research Datalink (CPRD) have developed confidential bespoke practice and patient-level drug prescribing reports, available for free for GP practices contributing to CPRD.Diagnose | Improvement science | Analysis tools

Quality improvement: the role of context and how to manage it26th March 2014In this webinar Bill Lucas is joined by a panel of experts to explore why context needs to be taken into consideration when attempting improvement, and what skills best help professionals to manage context effectively.Context

RCGP Clinical Toolkits5th October 2018The RCGP clinical toolkits have been developed in partnership between the RCGP Clinical Innovation and Research Centre (CIRC) and our funding and delivery partners. They can be used to assist in the delivery of safe and effective care to patients.

RCGP Quick guide: Appreciative Inquiry10th January 2017This RCGP Quick guide introduces appreciative inquiry, a method that help groups of people working together to learn more from their success and to build on these to generate further improvements.Diagnose

RCGP Quick guide: Care bundles24th January 2017This RCGP Quick guide introduces care bundles, an accepted method of measuring more than one indicator. They are useful when you wish to implement a series of indicators that are all important in achieving the outcome.Plan and test

RCGP Quick guide: Clinical audit24th January 2017This RCGP Quick guide provides the standard headings for a clinical audit report and gives tips on how to define and fulfil each section. It attempts to keep the process simple and will satisfy the requirements of General Medical Council (GMC) revalidation.Diagnose | Analysis tools

RCGP Quick guide: Collaboratives11th January 2017This RCGP Quick guide introduces quality improvement collaboratives, groups of people meeting together to learn from and motivate one another. Sustain

RCGP Quick guide: Communication Matrix10th January 2017This RCGP Quick guide introduces the communication matrix, a systematic way of identifying members of the team and the themes they need to know in carrying out your improvement work.Plan and test

RCGP Quick guide: Communication strategy24th January 2017This RCGP Quick guide introduces communication strategy an improvement tool that plans how to spread the news of your improvement project. It includes both who to inform, and how to do so.Sustain

RCGP Quick guide: Context and Culture9th January 2017This RCGP Quick guide helps practitioners to reflect on the context or environment in which a quality improvement intervention is to be introduced.Context2 comments

RCGP Quick guide: Diagnostic Analysis10th January 2016This RCGP Quick guide introduces diagnostic analysis, a method used to examine the group which will be affected by a change and the setting in which that change will occur before the start of implementation of the change.Diagnose

RCGP Quick guide: Diagnostic Survey20th December 2016This RCGP Quick guide introduces diagnostic survey, a frequently used method used to identify the needs of the target group for any improvement work.Diagnose

RCGP Quick guide: Driver Diagrams10th January 2017This RCGP Quick guide introduces driver diagrams, a tool to help you to organise your improvements in a logical way, so that everyone involved can see how the planned changes will lead to the desired improvement.Plan and test

RCGP Quick guide: Engagement and Behaviorial Change9th January 2017This RCGP Quick guide helps practitioners to think about creating the right conditions for all the individuals involved in improvement to be motivated and able to contribute to the best of their ability.Engagement2 comments

RCGP Quick guide: Evaluation11th January 2017This RCGP Quick guide explains how presenting an evaluation of any quality improvement activity undertaken can help share its results. Sustain

RCGP Quick guide: Experience-Based Co-Design (EBCD)11th January 2017This RCGP Quick guide introduces Experience-Based Co-Design (EBCD), an approach that allows patients and staff to analyse and design services together.Plan and test

RCGP Quick guide: Externally Sourced Data10th January 2017This RCGP Quick guide provides a comprehensive list of links to data sources that may be useful when undertaking quality improvement work. Diagnose | External data

RCGP Quick guide: Fishbone diagram24th January 2017This RCGP Quick guide introduces Fishbone diagrams (also called cause and effect analysis) which are used to help to identify and display the root causes of a problem.Diagnose | Analysis tools

RCGP Quick guide: Gantt Charts10th January 2017This RCGP Quick guide introduces Gantt charts, a tool that provides a visual representation of your project schedule which helps to identify a realistic timeframe for implementing a project. Plan and test

RCGP Quick guide: Improvement Science9th January 2017This RCGP Quick guide introduces improvement science, a relatively new academic field that aims to identify the best methods for improving the quality and safety of healthcare.Improvement science2 comments

RCGP Quick guide: Measurement and Analysis10th January 2017This RCGP Quick guide explains how measurement and analysis can tell us what we need to improve, then, once we’ve started to make changes, it can tell us if our efforts are making a difference.Plan and test

RCGP Quick guide: Model for improvement10th January 2017The model for improvement ensures that you and your team are very clear and specific about what you want to improve and how you will know if you have been successful.Plan and test

RCGP Quick guide: Networks11th January 2017This RCGP Quick guide explains that building networks of people with a common purpose and enthusiasm for positive change is a way of harnessing the power of ‘emergent change’.Sustain

RCGP Quick guide: Patient Involvement9th January 2017This RCGP Quick guide helps practitioners to ensure that quality improvement work is designed to improve patients’ experience of care as well as their outcomes.Patient involvement2 comments

RCGP Quick guide: Plan-Do-Study-Act (PDSA) approach17th February 2017This RCGP Quick guide introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows you to test out improvements in a controlled way so that change can occur gradually, with an awareness of unintended consequences.Plan and test

RCGP Quick guide: Process and Value Stream Mapping9th January 2017This RCGP Quick guide introduces process and value stream mapping, techniques that creates a visual representation of all the steps in a process.Diagnose | Analysis tools

RCGP Quick guide: Run charts10th January 2017This RCGP Quick guide introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.Plan and test

RCGP Quick guide: Significant event analysis9th January 2016This RCGP Quick guide introduces Significant Event Analysis a technique to reflect on and learn from individual cases to improve quality of care overall. Diagnose | Analysis tools

RCGP Quick guide: Statistical process control charts11th January 2017This RCGP Quick guide introduces Statistical process control charts, a tool for displaying performance data to check if performance is continuing to be as expected.Sustain

RCGP Quick guide: The QI Wheel for Primary Care17th February 2016This RCGP Quick guide explains the Quality Improvement wheel for primary care, a simple visual representation that illustrates the the main elements to consider in design, delivery and evaluation of a QI project, acting as a guide to the stages involved.Context2 comments

RCGP Quick guide: Theory of Constraints and Flow11th January 2017This RCGP Quick guide introduces the theory of constraints and flow, a methodology for identifying the most significant limiting factor – the constraint – which stands in the way of the organisation's goal being met. Plan and test

RCGP Quick guide: Visual displays11th January 2017This RCGP Quick guide explains how visual displays can share your improvement data in an accessible format so that everyone involved knows if their improvement efforts are working. Implement

Recruitment and Retention – Tier 2 Visa Sponsorship14th June 2019Has your practice considered becoming a Tier 2 sponsorship license holder? This licence will allow you to employ non-EEA workers, which can help support clinical recruitment and retention.

Reporting and Learning from patient safety incidents in general practice31st March 2017The purpose of this guide is to: • maximise opportunities to learn from patient safety incidents in your practice, and to share learning via organisational or national reporting systems • outline a process for learning from patient safety incidents in your practice. Where appropriate, this guide will signpost existing well-written resources and does not seek to replicate their content.Context | Diagnose | Plan and test | Implement | Sustain | Patient involvement | Behaviour change | Evaluation

Resilience – why does it matter?7th November 2018Resilience is a concept that many people struggle to define. However, evidence shows us that many of the elements that make up a ‘resilient’ mindset are key to good clinical practice, making good decisions and minimising error. In this article Dr Rachel Morris, Director of Leadership Courses at Red Whale, offers her take on resilience.Context | Sustain | Patient involvement | Engagement | Behaviour change | Collaboration

Resources for Cancer Significant Event Analysis training sessions22nd December 2016This collection of resources are designed to support general practices to deliver effective Cancer Significant Event Analysis training sessions.Diagnose | Analysis tools

Rheumatoid and early inflammatory arthritis: 2nd annual report 201624th July 2016The National Rheumatoid and Early Inflammatory Arthritis Audit report was commissioned by HQIP as part of the National Clinical Audit and Patient Outcome Programme (NCAPOP) and carried out by the British Society for Rheumatology (BSR).

Safety netting for cancer diagnosis in primary care22nd December 2016This brief guide to safety netting for cancer diagnosis in primary care aims to support healthcare professionals to detect cancers earlier and minimise delayed diagnoses. Diagnose | Analysis tools

Safety netting to improve early cancer diagnosis in primary care4th May 2011These consensus guidelines identifies and prioritises the different components of safety netting in relation to cancer diagnosis in primary care.Diagnose | Analysis tools

Sharing practical experiences of Quality Improvement9th March 2017This webinar hosted by the RCGP on 6 December 2016 gave clinicians a chance to learn about increasing capability using Quality Improvement, and share experiences of what works for them and the challenges they face. Context | Engagement

Significant Event Analysis GP Guide: Early Diagnosis of Cancer22nd December 2016This guide will support GPs and colleagues in primary care teams to undertake an effective Cancer Significant Event Analysis (SEA), and identify any potential improvements in practice systems using documentation or proactive safety netting.Diagnose | Analysis tools

Significant Event Audit15th December 2016Significant Event Audit - also called Significant Event Review or Analysis - is an increasingly routine part of general practice. It is a technique to reflect on and learn from individual cases to improve quality of care overall.Diagnose | Analysis tools

Significant Event Audit: guidance for primary care teams15th October 2011This guidance published by NHS Education for Scotland aims to support primary care teams in conducting effective significant event audits with the aim of improving care for all patients.Diagnose | Analysis tools

Six principles for engaging people and communities: Definitions, evaluation and measurement1st June 2016This document is about creating person-centred, community-focussed approaches to health, wellbeing and care. It builds on the proposed new relationship with people and communities set out in the NHS Five Year Forward ViewPlan and test | Patient involvement | Collaboration | Evaluation

Six principles for engaging people and communities: Putting them into practice1st June 2016The six principles were developed by the People and Communities Board, in conjunction with the new models of care ‘vanguards’ sites, to give practical support to services as they deliver the ‘new relationship with people and communities;’ set out in NHS England's Five Year Forward View.Patient involvement | Collaboration

Skilled for improvement? Learning communities and the skills needed to improve care: an evaluative service development25th March 2014This report tells the story of the Learning Communities Initiative, in which an experienced research team used an action approach, combining action research and action learning, to study four improvement projects across two sites, while working with participants to facilitate the flow of knowledge and learning.Sustain | Collaboration | Evaluation

Spreading the adoption of innovation into practice3rd July 2018In this video published by The King's Fund Liz Mear, Chief Executive of the Innovation Agency, shares her experiences of working with within Academic Health Sceence Networks (AHSNs) to spread the adoption of innovation into practice across the NHS.Context | Engagement | Improvement science | Behaviour change | Leadership

Strategic quality improvement: An action learning approach19th May 2016This case study details the approach and philosophy behind work undertaken by the King’s Fund to work with Oxleas NHS Foundation Trust's Quality Board to facilitate an assessment of its existing approaches to quality improvement and to develop a strategy for future work.Diagnose | Sustain | Analysis tools | Evaluation

Support to Achieve QI QoF Domain28th January 2020The Advancing Quality Alliance (AQuA) are offering general practice members tailored support to help practices to achieve the QI domain of the Quality and Outcomes Framework (QOF) in Prescribing Safety and End of Life Care.

The Bromley by Bow centre21st February 2017Sir Sam Everington tells us more about the Bromley by Bow Centre which runs over 100 different projects in Tower Hamlets, working with over 2,000 people every month.

The Coaching Academy17th August 2018The Coaching Academy developed by the Innovation Agency, the Academic Health Science Network (AHSN) for the North West Coast, offers online e-learning courses that are free to health and care colleagues to support innovation and improvement. Sustain | Patient involvement | Improvement science | Collaboration

The Edge15th December 2016The Edge is a free social platform committed to finding, sharing, curating and creating the boldest and most innovative new ideas in health and care.Sustain | Collaboration

The Facilitator’s Toolkit: Tools, techniques and tips for effective facilitation20th September 2009This toolkit published by the NHS Institute for Innovation and Improvement provides tools, tips and ideas for facilitating small and large groups. Context | Sustain | Patient involvement | Engagement | Behaviour change | Collaboration

The future of leadership and management in the NHS: No more heroes18th May 2011This report published by the King's Fund explores leadership and management in the NHS and in particular the model of the ‘hero’ chief executive, prevalent in public service over recent years.Leadership

The habits of an improver1st October 2015In this paper, Professor Bill Lucas offers a way of viewing the field of improvement from the perspective of the men and women who deliver and co-produce care on the ground – the improvers on whom the NHS depends.Context | Behaviour change

The NHS App27th March 2019The NHS App enables people to check their symptoms using the health A-Z on the NHS website and to find out what to do when they need help urgently using NHS 111 online. The NHS app will be available to all patients across Greater Manchester in the coming weeks.Diagnose | Plan and test | Implement | Sustain | Patient involvement | Engagement

The Practice Nurse Foundation Course8th May 2019This course aims to enhance the competence and confidence of registered practitioners new to working with a General Practice surgery, as autonomous professionals.

The Primary Care Knowledge Boost Podcast: COVID-1925th March 2020Just released: COVID-19 Episode 1: Introductory tips for general practice In this first episode we talk to Dr Joanna Bircher (GP partner, clinical director for GPExcellence and Pandemic Lead for her PCN) and Dr Viren Mehta (GP partner, clinical director of his PCN and clinical director ...

The Primary Care Knowledge Boost Podcast: COVID-19 – Episode 21st April 2020In this, our second of the COVID-19 specific episodes, GPs Lisa and Sara are joined electronically by Dr Dan Bunstone (GP and Clinical Director of Warrington CCG and Chief Medical Officer at Push Doctor) and Dr Joanna Bircher (GP partner, clinical director for GP Excellence ...

The quality improvement guide for educators and students1st September 2012This guide highlights the key role of educators and students in quality improvement and showcases examples of student improvement projects in Wales.Context

The quality improvement guide: The improving quality together edition1st March 2014This guide brings together learning from around Wales – and further afield - to explain how a simple set of techniques can be applied to improve the services provided by NHS Wales.Context

The role of leaders in high performing health systems15th May 2011This briefing paper published by the King’s Fund paper explores the role that leaders have played in high performing health systems across the globe. Although not primary care-specific, it offers an interesting insight in the role of leaders and a good reference list for further reading.Leadership

Time for Care learning in action programme5th October 2018The Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.Context | Diagnose | Plan and test | Implement | Sustain | Engagement | Improvement science | Behaviour change | Collaboration | Evaluation | Leadership

Time for Care Quality Improvement for Early Career GPs15th October 2019The Time for Care programme is offering a fully funded two day quality improvement workshop for early career GPs (ST3 - First-five). The two day programme for the North West region will take place in Manchester on 26 and 27 February 2020.

Tips for sessional GPs1st November 2016The BMA has produced some tips for appraisal for sessional GPs which includes some information about QI requirements.

Towards a new model of leadership18th June 2013This briefing paper published by the NHS Leadership Academy reviews the body of evidence which could contribute to a new Leadership Model for the NHS fit for current and future purpose.Leadership

Tower Hamlets CCG quality and performance framework 2016-181st January 2016Tower Hamlets Clinical Commissioning Group Performance and Quality team work with the commissioning partners and patient groups to ensure that the services are safe, effective and high quality.

Tower Hamlets: Managed practice networks to improve rates of cardiovascular disease18th November 2014From 2009 NHS Tower Hamlets spent an additional £2 million per year to improve the quality of primary care. This included the implementation of a system of managed clinical networks across all primary care teams in 2009.Context | Diagnose | Plan and test | Implement | Sustain | Collaboration

Training resources for completing an effective cancer significant event analysis22nd December 2016This collection of resources have been developed with a 'train the trainer' approach as a guide to the process involved in completing an effective cancer significant event analysis (SEA).Diagnose | Analysis tools

Transforming General Practice: what are the levers for change?17th June 2015This briefing and accompanying literature review extrapolates learning from current and past use of incentives to encourage change in General Practice. Context | Sustain | Behaviour change | Leadership

Understanding pressures in general practice5th May 2016This report published by the King's Fund looks at patient factors, system factors and supply-side issues to see what lies behind the increasing demands and pressure faced by general practice. Context | Behaviour change

Understanding quality improvement at scale in general practice: A qualitative evaluation of a COPD improvement programme1st December 2014A growing body of knowledge exists to guide efforts to improve the organisation and delivery of health care, most of which is based on work carried out in hospitals. It is uncertain how transferable this knowledge is to primary care. Sustain | Evaluation

Using communications approaches to spread improvement1st March 2015This guide from The Health Foundation draws on this experience, and empirical evidence, to provide practical information about how communications approaches can be used to spread improvement ideas.Sustain

We need to talk about suicide – eLearning programme22nd January 2019'We need to talk about suicide: helping everyone to feel more confident to talk about suicide' is an eLearning programme that has been developed for the wider public health workforce including voluntary sector, blue light services, prison staff and prison listeners health and social care. Patient involvement | Improvement science

Webinar – How Quality Improvement can positively impact on patients with diabetes14th February 2017This was the second of two QI in Diabetes Care webinars and was held on the 12th of January 2017, and followed ‘The experience of improving diabetes care’. This second webinar further explored issues surrounding improving care for patients with diabetes. The Webinar focused on patient ...Context | Diagnose | Plan and test | Implement | Patient involvement | Engagement | Behaviour change

Webinar – The experience of improving diabetes care13th February 2017This webinar explored issues surrounding improving the diabetes care using Quality Improvement methods and tools. The webinar gives an introduction to QI tools and methods, looks at their use in practice setting, and points to available resources.Diagnose | Plan and test | Implement | Patient involvement | Analysis tools

What is clinical audit? And other frequently asked questions9th September 2015A simple guide covering common FAQs on clinical audit.Diagnose | Analysis tools

Whitedboard video: Cause and effect diagrams20th March 2015In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces cause and effect diagrams, also known as fishbone diagrams, which are used to help to identify and display the root causes of a problem.Diagnose | Analysis tools

Whitedboard video: Control charts20th May 2014In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces control charts, also known as Shewhart charts, which are used to display the measure of interest over time with the mean plotted as an X bar.Diagnose | Analysis tools

Whitedboard video: Driver diagrams20th November 2011In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces driver diagrams, which are used to helps you to translate a high level improvement goal into a logical set of underpinning causes or drivers. Diagnose | Analysis tools

Whitedboard video: Flowcharts20th October 2013In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces flowcharts, a tool used to depict the sequence of movements or actions of people or things involved in a complex system or activity. Diagnose | Analysis tools

Whitedboard video: Force Field Analysis20th March 2015In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Force Field Analysis, a tool that helps you to list, discuss and evaluate the various forces for and against a proposed change. Diagnose | Analysis tools

Whitedboard video: Model for Improvement21st December 2016In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces the Model for Improvement, a tool that ensures that you and your team are very clear and specific about what you want to improve and how you will know if you have been successful.Plan and test

Whitedboard video: Pareto Analysis21st December 2016In this video Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Pareto Analysis, a statistical technique in decision-making used for the selection of a limited number of tasks that produce significant overall effect. Diagnose | Analysis tools

Whitedboard video: PDSA cycles20th March 2012In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces the Plan-Do-Study-Act (PDSA) approach, a technique that allows change to be introduced in a considered way but on a small and manageable scale, measuring the ‘before’ and ‘after’ effects of each change, and provides evidence to assist in maintaining the changes that work. Diagnose | Plan and test | Analysis tools

Whitedboard video: Run charts21st December 2016In these videos Dr Robert Lloyd from the Institute for Healthcare Improvement introduces Run charts, a tool that allows practices to analyse data, with minimum use of statistical methods, and helps determine if an improvement has been made.Diagnose | Analysis tools

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