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Engagement

Procurement – reproduced from original image © NHS Photo Library

Engagement represents all stakeholders relevant to your project. You will have internal stakeholders in your own practice and external stakeholders such as pharmacists, social care services, and health infrastructure bodies at the local and national level.

In a similar way to patients, your stakeholder involvement can support the different stages of your QI project.

This section of the website helps you to consider the who, when and how of involving your stakeholders.

  • Remote consultations handbookThis guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to enable a productive and safe remote consultation via webcam or telephone.
  • Handbook for video consultationsThis guide aims to provide clinicians with some guidance on how to modify their usual history taking and examination techniques to ensure a safe and effective consultation for clinicians working via a webcam.
  • COVID-19 Episode 10: Staff Risk Assessment in General Practice​In the latest episode of the Primary Care Knowledge Boost podcast GPs Sara and Lisa talk to Greater Manchester based GP Dr Jaweeda Idoo and Practice manager Gina Bird about their experiences of staff risk assessments in general practice at the moment.
  • Respiratory conditions – Remote consulting tips for GPNsThis document provides guidance for general practices on managing patients with respiratory conditions remotely via either telephone or video consultations.
  • Diabetes – Remote consulting tips for GPNsThis document provides guidance for general practices on managing patients with diabetes remotely via either telephone or video consultations. 
  • Guide to setting up remote working and video consultationsThis guidance provides an overview of how to set up remote working and video consultations as part of a wider model of triage first and remote consultations in primary care.
  • Information about COVID-19 for primary care in Greater ManchesterGreater Manchester Health and Social Care Partnership have published information about useful resources related to COVID-19 (Coronavirus) in primary care settings across Greater Manchester at https://gmprimarycare.org.uk/coronavirus.
  • Guidance on home visits during the Coronavirus pandemicThis resource published by the RCGP provides helpful guidance to general practice staff about home visits during the Coronavirus pandemic.
  • National Workforce Reporting SystemThe National Workforce Reporting System is run by NHS Digital to collect and present Primary Care workforce based data. It consists of a data entry module and a reporting module.
  • Medical appraisalThis online guidance produced by NHS England give an overview of the medical appraisal process and includes information and resources to help medical appraisers carry out their roles effectively and consistently.
  • Greater Manchester Training HubThe Greater Manchester Training Hub is a collaboration of four local training hubs, providing support for general practice around workforce development and retention.
  • First Contact Physiotherapist job descriptionThis job description published by the Chartered Society of Physiotherapy will be helpful for Practice Managers who are looking to recruit a First Contact Physiotherapist.
  • A guide for GPs considering employing a practice pharmacistThis guide published by the Primary Care Pharmacists Association will be useufl for GPs and Practice Managers considering employing a practice pharmacist.
  • Physician Associates: A working solution in primary careThis booklet published by the Royal College of Physicians will support general practices to understand the role of Physician Associates, where they fit into general practice and their scope of practice.
  • Physician Associate person specificationThis person specification template published by the Royal College of Physicians will be helpful for any general practice that is considering recruiting a Physician Associate to work as part of their primary care team.
  • GP Supervisor and Physician Associate GuideThis guide published by the Royal College of Physicians will be helpful for any general practice that has recently recruited or is considering recruiting a Physician Associate to work as part of their primary care team.
  • Physician Associate sample job descriptionThis Physician Associates job description published by the Royal College of Physicians will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Physician Associate job descriptionThis Physician Associates job description will be helpful for any general practice looking to recruit a Physician Associate to work as part of a multidisciplinary primary care team.
  • Who are Physician Associates?This leaflet published by the Royal College of Physicians explains the role of Physician Associates, how they work, where they fit into general practice and their scope of practice.
  • Inspire attract and recruit: An interactive toolkit to support your workforce supplyThis interactive toolkit developed by NHS Employers is for HR professionals, recruitment teams and managers in the NHS to help you inspire, attract and recruit your future workforce.
  • Primary Care Knowledge Boost podcastJoin Dr Sara MacDermott and Dr Lisa Adams, two GPs in the Greater Manchester area, on the Primary Care Knowledge Boost podcast as they interview specialists from different subject areas with the aim of improving the confidence and knowledge of local primary care clinicians.
  • Musculoskeletal First Contact Practitioners Services – Implementation GuideThis guide published by Health Education England will help general practices considering recruiting a Musculoskeletal First Contact Practitioner as part of a multidisciplinary primary care team.
  • The paramedic specialist in primary and urgent care core capabilities frameworkThis framework published by Skills for Health provides standards for paramedics working in the primary and urgent care sectors. It helps define the role of paramedics within general practice and includes job descriptions, supervisory models and education curricula.
  • Recruitment and development of paramedics in primary careThis guide aims to support general practices to understand the role of paramedics and how they can become part of a multidisciplinary team with wider skill sets, enabling new and exciting models of care to develop.
  • Be a Greater Manchester NurseThe Be a Greater Manchester Nurse campaign aims to recruit nurses in Greater Manchester, growing the profession and opening up opportunities for current, returning and future practitioners.
  • First contact practitioners in musculoskeletal servicesThis video published by Health Education England demonstrates the efficacy of first contact practitioners in musculoskeletal services both in quality of outcomes as well as efficiency.
  • Time for Care Quality Improvement for General Practice NursesTime for Care Quality Improvement for General Practice Nurses is a two day programme designed for all nurses working in general practice across North West and North East England.  
  • HEE StarThe HEE Star is a tool developed by Health Education England to bring structure and coherence to conversations about workforce challenges and to support workforce transformation.
  • COPD – Living with the conditionPatients in Greater Manchester have lent their voices and stories to a new Aardman animation, the creators of “Wallace & Gromit”, focused on Chronic Obstructive Pulmonary Disease (COPD). The film sees COPD patients discuss experience of living with the condition and the importance of having a voice in their care, all while animated as a variety of animals and pets.
  • The NHS AppThe NHS App enables people to check their symptoms using the health A-Z on the NHS website and to find out what to do when they need help urgently using NHS 111 online. The NHS app will be available to all patients across Greater Manchester in the coming weeks.
  • Leadership Development Opportunities for primary care in Greater ManchesterThe North West Leaderships Academy have developed a wide menu of leadership development opportunities for primary care colleagues across Greater Manchester.
  • Chain SMSDoes your practice use Chain SMS? Chain SMS is available from AccuRX ad can be used by practices to send text messages to patients for a range of purposes including recall, care plans, patient information and delivering test results.  Using Chain SMS benefits both practice ...
  • Integrated Community Healthcare and Leadership (MSc/PgDip/PgCert)This new part-time masters degree aims to help people to develop the leadership skills needed to lead neighbourhoods and networks and deliver integrated health and social care services in line with the NHS longterm plan and the new GP contract. Anyone who works in primary care in Greater Manchester may be eligible for a bursary to support their fees.
  • GP partnership review: final reportThis report details the findings of the GP partnership review led by Dr Nigel Watson and makes final recommendations to Government. The review has engaged with GPs and others with an interest to look for solutions to reinvigorate the partnership model and support the transformation of general practice.
  • Resilience – why does it matter?Resilience is a concept that many people struggle to define. However, evidence shows us that many of the elements that make up a ‘resilient’ mindset are key to good clinical practice, making good decisions and minimising error. In this article Dr Rachel Morris, Director of Leadership Courses at Red Whale, offers her take on resilience.
  • Quality Improvement to drive earlier cancer diagnosisCancer Research UK and Dr Bill Taylor (RCGP Clinical Lead for building QI capability) invite you to attend a half day workshop focused on using quality improvement techniques to drive the early diagnosis of cancer in primary care.
  • The General Practice podcastsThe General Practice podcasts published by Ockham Healthcare cover a wide range of issues faced by general practitioners and colleuegs in local primary care teams.
  • Primary care developmentThis briefing outlines training and masterclasses organised by the Royal College of General Practitioners for non clinical practice staff working in primary care. Whether you’re looking to train non-clinical practice staff, further develop your practice managers or seeking to improve or support practices, the RCGP is here as your independent, critical-friend to support and facilitate.
  • Time for Care learning in action programmeThe Time for Care programme is at the heart of the General Practice Forward View's support for practices to redesign their care and manage demand more sustainably. Using a variety of means this initiative provided by the NHS England Sustainable Improvement team will give every practice in England the chance to learn about proven innovations that release time for care.
  • General Practice Improvement Leaders ProgrammeThe General Practice Improvement Leaders Programme is a free training programme designed for GPs, practice managers, nurses, project managers and facilitators working in general practice to support the GP Forward View. The programme provided by NHS England’s Sustainable Improvement team offers step-by-step tools and techniques to help build skills and confidence to lead service redesign in general practice.
  • NHS North West Leadership Academy Mentoring SchemeThe North West Leadership Academy Mentoring Scheme is open to GPs, Practice Managers and wider practice teams across Greater Manchester.
  • e-Learning for Healthcaree-Learning for Healthcare offers an extensive catalogue of e-learning programmes that enhance traditional learning, support existing teaching methods and provide a valuable reference point which can be accessed anytime, anywhere.
  • Life QIThe Life QI online platform is a project and programme management tool for quality improvement, using quality improvement approaches and techniques.
  • Spreading the adoption of innovation into practiceIn this video published by The King's Fund Liz Mear, Chief Executive of the Innovation Agency, shares her experiences of working with within Academic Health Sceence Networks (AHSNs) to spread the adoption of innovation into practice across the NHS.
  • A guide for general practice employing a paramedicThis guide published by NHS Fareham and Gosport CCG aims to support general practices to understand the role of paramedics, how they work, where they fit into general practice and their scope of practice.
  • First Contact Physiotherapy posts in General PracticeThis practical guidance will support general practices looking to recruit physiotherapists to work in a multidisciplinary primary care team as the first point of contact for their Musculoskeletal (MSK) patients.
  • COPD Primary Care Audit 2015-2017 report: Planning for every breathPlanning for every breath is the second of the Welsh COPD primary care audit reports and presents data relating to primary-care-delivered COPD care in Wales. The first Welsh primary care audit report was published in October 2016. A quality improvement (QI)-focused slide set, as well ...
  • Quality Improvement Toolkit For Early Diagnosis Of CancerThis toolkit is to help GPs and their practice teams to improve their early diagnosis of cancer principally by using the findings from the National Cancer Diagnosis Audit (NCDA). The NCDA is an audit of primary and secondary care data of patients diagnosed with cancer. It ...
  • Embedding a culture of quality improvementThis report published by the King’s Fund explores the factors that have helped organisations to launch a quality improvement strategy, and the key enablers for sustaining a focus on continuous quality improvement.
  • Making the case for quality improvement: lessons for NHS boards and leadersThis briefing paper co-authored by The King's Fund and The Health Foundation outlines 10 lessons for NHS leaders that provide a starting point for leaders seeking to embed quality improvement in their work.
  • Atrial fibrillation toolkitThe Health Innovation Network have produced an AF toolkit as part of the Pan-London AF Programme. The three London AHSNs have worked collaboratively with the London Clinical Network to develop a pan-London AF programme, the objectives of which are: To increase the detection of people with ...
  • Quality Improvement toolkits – GP OneThe former Public Health Wales Primary Care Quality Team are now incorporated within the Primary and Community Care Development and Innovation Hub, and have developed a series of quality improvement toolkits to assist practices in collating and reviewing information. From information received, practices still find ...
  • Effective interface – RCGP ScotlandEffective Interface is an e-learning module to assist GPs and consultant colleagues to identify and provide solutions to problems that exist at the primary/secondary care interface.
  • Think physio for primary careThis briefing paper published by the Chartered Society of Physiotherapy can help general practices understand the benefits of employing physiotherapists to work in primary care to care for patients with Musculoskeletal (MSK) issues.
  • Sharing practical experiences of Quality ImprovementThis webinar hosted by the RCGP on 6 December 2016 gave clinicians a chance to learn about increasing capability using Quality Improvement, and share experiences of what works for them and the challenges they face.
  • Motivating others to take part in Quality ImprovementThis webinar followed 'Sharing practical experiences of Quality Improvement' and provided more information on the new self accreditation and online website, QI Ready, alongside sharing tips on motivating members of your practice in quality improvement.
  • QI Ready eLearning modulesThe RCGP has produced eLearning modules to compliment the QI Ready network and self-accreditation process. There are a suite of three modules that will assist you in better understanding quality improvement methodologies.
  • Quality Improvement HubThe Quality Improvement Hub website provides a range of resources to support organisations to improve the quality of healthcare in Scotland. The tools provided here can support you in your improvement work.
  • Quality improvement tools for different stages of QI projectsThe East London NHS Foundation Trust has developed and collated various tools and resources to be used at the different stages of a QI project.
  • Effect of quality improvement programme on leadership, innovation and use of quality improvement methods in general practiceThis study aimed to investigate the effect of quality improvement training on leadership behaviour, culture of innovation and adoption of QI methods in general practice.
  • Webinar – How Quality Improvement can positively impact on patients with diabetesThis was the second of two QI in Diabetes Care webinars and was held on the 12th of January 2017, and followed ‘The experience of improving diabetes care’. This second webinar further explored issues surrounding improving care for patients with diabetes. The Webinar focused on patient ...
  • RCGP Quick guide: Engagement and Behaviorial ChangeThis RCGP Quick guide helps practitioners to think about creating the right conditions for all the individuals involved in improvement to be motivated and able to contribute to the best of their ability.2 comments
  • NHS Leadership AcademyThe NHS Leadership Academy offers leadership development resources for individuals and organisations in the NHS, including the healthcare leadership model, a talent management conversation tool and coaching register.
  • QI Ready self-accreditationQI Ready is a self approval tool to assist you in better understanding quality improvement methodologies. It offers clear examples of QI in practice and will help you to improve your knowledge and skills in this field.
  • Developing People – Improving CareThis national framework sets out a shared vision for team leaders at every level of the NHS to develop improvement and leadership capabilities among their staff and themselves.
  • Patients as partners: Building collaborative relationships among professionals, patients, carers and communitiesThis guide publsihed by the King's Fund explores shared leadership and what helps to build effective collaborative relationships among health and care professionals, patients, service users, carers and communities.
  • New care models and staff engagement: All aboardThis briefing paper published by the NHS Confederation brings together the experiences of four vanguards which are placing staff at the centre of new care models.
  • Healthcare Leadership ModelThe Healthcare Leadership Model developed by the NHS Leadership Academy describes the things you can see leaders doing at work and demonstrates how you can develop as a leader, even if you’re not in a formal leadership role.
  • Healthcare science transforming patient care: Case studies from the National Healthcare Science Quality Improvement Champions GroupThis brochure contains a selection of case studies submitted by the membership of the QIC group to promote their contribution to transforming healthcare science services out in the community and ultimately improving patient care.
  • Improving the quality of end of life experiencesThis submission demonstrates involving the bereaved in quality improvement, the value of relatives and carers sharing experiences, and quality improvement through difficult to reach groups.
  • Co-produced support for carers of those with dementiaA 2015 case study from NHS Luton Clinical Commissioning Group, who worked with carers of those living with dementia to understand and address the issues they faced, after it was identified many were reaching crisis point.
  • Transforming General Practice: what are the levers for change?This briefing and accompanying literature review extrapolates learning from current and past use of incentives to encourage change in General Practice.
  • Effective networks for improvementThis learning report published by the Health Foundation will help those who want to use networks as a mechanism for change, and guide improvement leaders to ensure their networks are designed and run in line with what works best.
  • High-Impact Leadership: Improve Care, Improve the Health of Populations, and Reduce CostsThis white paper published by the Institute for Healthcare Improvement presents three interdependent dimensions of leadership that together define high-impact leadership in health care
  • Towards a new model of leadershipThis briefing paper published by the NHS Leadership Academy reviews the body of evidence which could contribute to a new Leadership Model for the NHS fit for current and future purpose.
  • How to change practice: understand, identify and overcome barriers to changeThis guide published by the National Institute for Health and Care Excellence provides practical suggestions based on evidence and experience to help managers and clinicians influence changes in practice.
  • How to develop a patient-friendly clinical audit reportHQIP's definitive guide to developing clinical audit reports and tools suitable for patients, carers and other lay readers and useful to all involved in clinical audit and quality improvement, featuring guidance, tips, examples and case studies.
  • The future of leadership and management in the NHS: No more heroesThis report published by the King's Fund explores leadership and management in the NHS and in particular the model of the ‘hero’ chief executive, prevalent in public service over recent years.
  • The role of leaders in high performing health systemsThis briefing paper published by the King’s Fund paper explores the role that leaders have played in high performing health systems across the globe. Although not primary care-specific, it offers an interesting insight in the role of leaders and a good reference list for further reading.
  • A Handy Guide to FacilitationThis guide published by the NHS Institute for Innovation and Improvement outlines tools and techniques to help make group workshops or meetings as productive as possible.
  • The Facilitator’s Toolkit: Tools, techniques and tips for effective facilitationThis toolkit published by the NHS Institute for Innovation and Improvement provides tools, tips and ideas for facilitating small and large groups.
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