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Reducing the number of incoming telephone calls

85 Huddersfield Road, Stalybridge, SK15 2PT 0161 303 7200

Lockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project on reducing the number of incoming phone calls to their practice.

The practice team share how they identified this as an area of improvement, how the QI process started, the interventions they tested as well as their successes and challenges.

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