• Reducing the number of incoming telephone calls

    Lockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project on reducing the number of incoming phone calls to their practice.
  • Improving the prescribing of opioid based analgesia at Springfield Medical Centre

    Springfield Medical Centre is a general practice with 10,000 patients in Eccles. The practice recently undertoook a successful project to improve prescribing of opioid based analgesia.
  • Reducing routine GP appointment waiting times at Pickering Medical Practice, North Yorkshire

    A North Yorkshire GP practice has managed a reduction of 47% in waiting times (from 19 days to 10 days) for routine GP appointments. The work undertaken also saw improvements in other areas, including a 15% reduction in stress levels for staff and a 12% increase in telephone consultations.
  • Cornbrook Medical Practice Case Study: Networking with Local VCSO Partners

    Cornbrook Medical Practice (Cornbrook) is a multi-site GP Practice comprising of 13,000 patients, one of the largest in Manchester. The two sites are located in the heart of Hulme and Manchester City Centre.
  • Urban Village Medical Practice Homeless Healthcare Service (incorporating the mpath service)

    Urban Village Medical Practice is a GP practice based at Ancoats Primary Care Centre on the outskirts of Manchester city centre.  As well as providing primary healthcare to over 10,000 registered general patients the team at the practice have also been providing healthcare to homeless people in Manchester since 1991.
  • Improving Processes in Salford GP Practices

    Practices Improving Processes in Salford, otherwise known as PIPS, was a Breakthrough Series (BTS) Collaborative designed to improve efficiency in eight Salford GP practices with a view to share learning across Salford by using Quality Improvement (QI) methodologies.
  • Reducing harm to patients taking high risk drugs in Salford

    Practices Improving the Safety of Medicines in Salford, otherwise known as PrISMS, was a Breakthrough Series Collaborative designed to improve medication safety in 8 Salford GP practices with a view to scale up across all GP practices in Salford.
  • Social prescribing – The Alvanley Way

    Social prescribing and having conversations with patients about what matters to them has enabled the practice to reduce its GP workload from 15 to 12 patients per session as well as benefiting the local community and staff morale.
  • Using 5S in the consulting room

    We took part in a session based on ‘5S principles’ and applied this philosophy to help us organise our consulting rooms and administrative areas into leaner, cleaner and more efficient places in which to work.
  • Reducing strong opiate prescribing

    Following a general rise in prescribing within our practice, this improvement work achieved a reduction in the number of prescriptions for strong opiate medication, drugs of the equivalent strength of codeine 30mg or above, issued per month at Lockside Medical Centre.